Message light won't stop flashing on my AT&T 5830

More than likely you need to enable split tunneling on vpn settings in router. If Vonage uses a vpn tunnel like other VOIP services do, then it is probably encrypting all traffic on your Internet/WAN interface. With split tunneling enabled it will only encrypt traffic to and from Vonage. I'm making a few assumptions here, but it should be worth a check.

Had the same problem, turns out it was my Vonage service alerting me to a new message -- I had a Vonage voice mail. When I logged into my Vonage account and deleted my message, my "speaker button" stopped blinking

Just saw your post, so please accept my apologies for being almost a month late in responding, as I only joined this service on March 26th.

1. When a modem has both usb and ethernet, only ONE of the two should be used as most isp modems will allow one or the other.

2. Your Vonage should be discreet and not intermingled with the rest of your system. It would be better to connect the Vonage to a router, and not the router to the Vonage. iow, do not connect the Vonage modem between the isp's modem and your router.

3. denigration of service or slowdown is typical with VOIP if more than 2 systems whether telephone or other systems are connected, due to the ringer voltage splitting that occurs when you put more units on the Vonage, or any other Voip modem. One ISP solves this by providing separate outputs for Voip and Ethernet.

Observation of these rules should speed up your system.

Hi, since your Internet source is the ISP modem, you have to connect the cable from it to the yellow connector of Belkin router, then you can connect the VoIP router and computer to any of the ports (connectors) labeled 1-4 , remember to restart clients (PC & VoIP router) to get the new IP from Belkin router.

access your router with following link

http://192.168.0.1

then type user name:admin
password is:admin or blank

then enable DHCP.then u can get ip automatically.

check your settings if you allowed more than 1 computer to connect to your router.

You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


Dave Grannas

You need to register/subscribe to a VOIP provider first like Vonage and the likes. Then you need to register through your VOIP provider the phone ports of your router. ISP is different from VOIP.

the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

call your phone service and have them disconnect the voice mail and if they cant just remove that have them set there rings at like 9 since most phones only have up to 5 rings for the machine to answer.you will have to use there voice mail service to hear your message and then delete it but should be good after that. i have comcast and they said it would take 3 days to deactivate voice mail but told me how to get there so i can get rid of that flashing light, hope this helps you