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I know how frustrating this can be. Try turning the hose and wands in opposite directions where they connect. Once the hose and wand is separated you'll be able to connect the pet hair attachment.
Here's a quick link to obtaining a copy of the user guide if you've misplaced yours:
There is a jam in the dirt path. Remove the beater ... disconnect the hose ... push a broom stick through the hose ... try to draw suction both ways through the hose with a second vacuum until you dislodge the obstruction.
not working
Replace the fuse
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