Posted on Dec 26, 2008

Auto document feeder

I put paper in Auto Document feeder, it says original loaded on screen. Push copy or fax. I hear moter run but rollers do not flip down and paper is not pulled in. Then screen says to puch ok and reload. I do but it do the same thing again. I have checked and everything seems right with rollers. Printer is only two months old.
Thanks
Levi Huffman

angelq81 Jan 22, 2009

Same problem. Yes, the tape has been removed. Yes, I've put the rollers back into place correctly. The roller arm isn't always coming down to make contact with the paper. I can see it "jump" in place, but it's not catching and coming down.
melj_724 Jan 26, 2009

Exact same problem! It worked when we first got it about 3 weeks ago. The majority of the time the roller arm isn't coming down and the rollers jump about twice and then the error message comes up. The roller "arm" can't be pushed down to make contact with the rollers. I have seen it make contact once since the problem began- not sure what was different that time- and then there was a paper jam...

I have tried to talk with HP's customer service but nothing has worked so far.

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Anonymous

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Posted on Dec 28, 2008

Anonymous

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Joined: Dec 28, 2008

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Did you make sure the tape is removed inside the Document feeder,or maybe you need to check to see if anything is stuck in the rollers. Open the door (if you have not already done so) to the document feeder and you will see pictures on the inside showing how you can remove and/or change the roller (make sure everything is put back as the picture. Good luck, I hope that is all that is wrong with it.

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