Paper will feed up from the tray and then it jams. I have cleaned all the rollers, it still Jams. I just recently replaced toner, not sure if that is the problem.
Hi, maibe it is the cartidge, the pinions not working. Pull out the toner cartridge and replace with another, if you have. If not you must try to rotate the cilinder and see if work.
SOURCE: Brother MFC 7420 Paper Jam
After changing the drum, toner and running around town for days trying to find a reliable place to get this printer repaired, I realized I was spending a lot more money than what the printer actually costs. the drum was over $100, toner was $80, and the printer is $250. I bought a new one, and I can now use the old one for parts.
SOURCE: Paper jam-no jam
try doing a reset if that doesnt work is it under a warenty? if so then i would return it printers are tricky things to fix so many small parts
SOURCE: Brother MFC 7420. New Brother Toner, New Drum,
Check whether the fuser rollers are free turning. If the paper is stopped at the ejection roller, the ejection roller needs to be replaced.
Testimonial: "Good start. I cleaned machine and all rollers, including fuser roller, to eliminate those as being the cause. Found problem elsewhere. "
SOURCE: Brother MFC 8460n paper pickup
Hi tkennedy0720,
Please follow these steps to assure you have made sure there is no jam.
1. Press the cover release lever to open the front cover.
2. Take out the drum unit and toner cartridge assembly.
3. Open the back cover.
4. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
5. Using both hands, gently pull the jammed paper out of the fuser unit.
6. Close the back cover.
7. Put the drum unit and toner cartridge assembly back in the machine.
8. Close the front cover.
9. Press the cover release lever to open the front cover.
10. Take out the drum unit and toner cartridge assembly.
11. Hold down the lock lever on the right and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
13. Put the drum unit and toner cartridge assembly back in the machine.
14. Close the front cover. Pull the paper tray completely out of the machine. Use both hands to slowly pull out the jammed paper.
15. Press the cover release lever to open the front cover.
16. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.
17. Put the drum unit and toner cartridge assembly back in the machine.
18. Close the front cover.
20. Put the paper tray firmly back in the machine.
21. Take out any paper from the ADF (automatic document feeder) that is not jammed. Open the ADF cover. Carefully pull out the jammed document to the left. Check for and remove any small pieces of paper stuck in the machine. A small piece of paper stuck in ADF will cause a document jam.
22. Close the ADF cover. Press Stop/Exit. If the Document is jammed under the document cover. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull out any jammed documents to the right. Again, carefully check for and remove any small pieces of paper.
23. Close the document cover. Press Stop/Exit. If the Document is jammed at the output tray. Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
24. Press Stop/Exit. If the Document is jammed in the duplex slot (only for machines which support Duplex printing). Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
25. Press Stop/Exit. Make a Copy to test. Before placing your document(s) in the ADF verify the error message "Document Jam" in no longer displayed on the LCD. If the error message continues to appear on the LCD, please contact Brother Customer Service from "Contact Us". Verify the ADF document support (located on the top of the ADF) is pulled out. Verify the document(s) are between 5.8 to 8.5 in. wide and 5.8 to 14in. long. Make sure the documents are inserted face up in the ADF, top edge first. The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m²) paper and always fan the pages before putting them in the ADF.
Note:
DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. Make sure documents written with ink are completely dry. Adjust the paper guides to fit the width of your documents. This ensures the document(s) will feed straight, preventing jams. Make a copy listed below:
For MFC users :
Press Start.
For DCP users :
Press Copy located below the LCD and then press Start.
Hope it helps.
Thank you for using FixYa.
85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,
Replace the pick-up and feed rollers.
Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.
Pickup Roller and Separation Pad-
If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.
Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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