Reset the player it is a little whole small so small you can only reset it with a pin. every creative mp3 player has one most the time they say reset next to the hole but it is possable not to have the reset print on the player. once you reset it plug it in so it charges and then turn it on. it will say something along the lines of rebuilding after you reset it oh and when you are resetting it hold the pin in it for a cupple seconds.
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Does it turn on at all? If it doesn't than the battery needs replacing. If it does turn on and it just doesn't play, than it either has a virus or there is an error in firmware and will have to be replaced or sent in for firmware upgrade.
Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69
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