Ok, so here I am in the installation process when after about 2 minutes into the alignment process I get the message above. So I did indeed open and close both covers--started all over again, got the same message. Next, I turned the machine off and began again--got the same error message. Next I turned it off and uplugged it, began again, got the same message. The cover fits just fine, there's no obstacles--what gives--I sure hope I don't have a lemon... I have the same problem with the inner cover open message.......what gives??
Had the same problem myself but discovered that I had previously moved the inside flap down when I put the ink in. I moved this back into position and bingo! (If you make sure all the covers are closed then look into the printer where the paper exits you will see the flap that moves up and down, this must be in the up position)
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I have the same problem – after changing four empty cartridges I suddenly got this error message. Nothing seems to help (not even a firm fist on the cover like we used to do with televisions back in the 1980s).
I have the same problem.
Inner cover is open ......but it is closed
I've tried opening and closing both covers numerous times but am not getting a different result...keep getting the same error message
Ncos .... THANK YOU. Googled the error and found your solution.
good work ncos !!
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