MANUAL FOR HEALTH O METER MODEL BFM689SPKH-63
I called their comsuner number for this scale, BFM689SPKH-63. the number was 1800 672 562. She helped me calibrarte the scale, but that didn't work. To calibrate, step on and off 6 times, let it power off, then try again. That didn't work for me so she said to mail it in to their place in MO, and they will send me a new one. So give that a shot.
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