Wires checked & ok. Scans to pc, issues print instruction, spools part, printer sometimes makes a tired start then stops. Completed pc troubleshooter guide, no answers yet.
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Hi Doris, Please make sure the Operating System you are using corresponds with the printer driver.In other words,make sure the driver you're installing is compatible with the Operating System on your PC. Check out your Operating System's compatible drivers for downloads from this Dell support site. Make sure you unlock the scanner bed by pushing the scanner lock down. Check the USB cable connections and make sure its secure. If problem persists,return the product if still on warrant.
Hi Bill, Have you tried the printers on another PC?Please do.
Whats the Operating System on your PC?Do the printer drivers correspond with that Operating System?If not,download the corresponding drivers from this dell support site. This you select under compatibility.
After uninstalling the printer,disconnect fully and unplug from power.Reboot your PC before installing the printer again.
Try looking on the bottom right side of your pc, near the clock to find the picture of the printer or Icon for the print Que. Sometimes you have to click on a little arrow in this area to open it up and view all available. Find the picture of the printer and right click with your mouse on top of it. choose all printers and this should bring up a list of documents which have failed to print. Find the document and click on it then choose "delete" until there are none left on the list. make sure you use the "all printers" choice and not just the one listed in the name of your printer to clear this que. if this does not work, let me know by using the comment or reply links next to your question on Fixya and I will send more troubleshooting instructions.
Hi, just before printing copies; observe the (box) list for type of copies Print (Color), or Black and White (check the B&W) box, number of copies... you may have to click on the OK button after making the changes. "If the solution helped? your rating it is appreciated, thanks"
I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink cartridge? Please consider the following: If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead. If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges Don
-you need to uninstall and reinstall the program of the printer, if you have already done it. you may try the step below but it will still ask you to uninstall the printer software.
You can try these steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software
5.Delete any items under the ff keys:
NOTE: Be Exact on the File Directory !
HKLM = Hkey Local Machine
-Click Start then type REGEDIT then press Enter
-Delete any items under
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers
HKLM\System\CurrentControlSet001\Control\Print\Printers
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler
11.Reinstall the latest printer driver
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