My pearl mp3 player is not being recognized by my computer when I

Please get it at : www.opendrivers.com/.../rca-free-driver-download.html www.downloadatoz.com/driver/download/18476,rca-mp3-player-driver.html

Is the player working normally otherwise?

If so, then try the player in a different USB port on your computer. When plugged in, the display of the Pearl should say that it is connected to a USB device and it will show up automatically as a removable external drive in your windows explorer.

If not, then upgrade the firmware in the unit and the computer will recognize it again. Download the firmware upgradefrom http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and follow all the troubleshooting instructions that popup when you start the program:

start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button the the term "initalizing" replaces "searching",
check the box that says "format data" (you can try it first without this checked, it may work and will save your music),
click the start button to replace the firmware.

After I did this, my pearl started normally, and my computer recognized it again.

try going on the website, there may be a critical patch for you're driver or mp3

When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
start the program,
hold the play button while plugging into usb,
release the play button the the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.

When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
start the program,
hold the play button while plugging into usb,
release the play button the the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.

When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
start the program,
hold the play button while plugging into usb,
release the play button when the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.

This item is a USB2.0 device. Older computers use USB1.0 and new computers USB3.0. Depending on your computer age, this may not be recognized. I suggest you make certain all USB device drivers are up-to-date.

The first time I tried to restore the firmware in my Pearl it would not recognize it. I had to follow all the troubleshooting instructions that popup when you run the software. Basically, try taking the battery out and waiting 10 seconds or so. Run the software and read all the instructions at the bottom of the popup window. then hold the play button, plug your player in, and keep holding that button until the software recognizes it. It works.

Solution #4 posted on May 28, 2008

Quue I had many of the same problems as listed above. what worked for me was to go here and download the firmware upgrade installer. Follow the directions and be sure to check the reformat box b4 you start. My pearl th1100a is working fine now.
Hope this helps
Q

Reset by removing/reinserting battery

You may also have to reformat the player or upgrade the firmware if the problem persists.

-Tha Mp3 Doctor