I got a safe its a sentry BA-311023 they dont make this model anymore or have information for it i got it used i have the key in and open poped out i was playing with it closed it and clicked i dont know the factory code dosanyone cause maybe it still works the papersare inside the drawer in it or else i would have read them
SOURCE: factory code will not open model # DA3831 safe
I figured it out by pressing the program/enter button after putting in the code, does not say in manual, light never turns green tho, like it states in manual a small lock appears on the screen and then it opens.other than turning key and pressing code all the other stuff I had to figure out on my own. The manual had none of it. I hope its right I tried it several times will put my stuff in today so I hope it will open when I need it to.
SOURCE: can't open combo/key sentry safe.
You need to contact Sentry, they will send you an emergency unlock code.
Number in US is 1-800-828-1438.
See also:
Lost combination or keys
Replacement Keys and Combinations
Sentry Safes Key: 2 Replacement keys for sentry fire safe
SOURCE: sentry codes v260
Call SentrySafe @ 1-800-828-1438. They may require you to send a notarized letter to their Linden Ave site in Rochester NY
Try changing the batteries first. No the electronic combo would not be erased unless someone previously changed the combination. There is probably something causing the bolts to not retract. The lock may fail if there is any pressure on the bolts and or the door of the safe. Hopefully this information helps.
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