Go to there website and see if you can find your model. You can also contact them from there.
http://www.aeg-electrolux.co.uk/node145.asp?CategoryID=2595
Also get yourself a stand alone fridge and freezer thermometer - leave it in for an hour -that will establish what the temperature really is which will help in diagnosing the cause.
Also trying unplugging it for 15 minutes so the display board loses power - then plug it back in - sometimes that will reset it.
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