Maytag MSD2456G Side by Side Refrigerator Logo
Anonymous Posted on Sep 06, 2012

No water or ice

Water dispenser

  • Anonymous Sep 06, 2012

    The dispenser switch clicks when I push it and the dispenser light comes on. But, I don't hear any solenoid actuation. Front panel lights all work properly, and there's power to the dispenser control board. The auger in the ice bin turns fine and dispenses ice. The cube/crushed ice solenoid is very sticky, but this solenoid does actuate properly if I test with the door switch held closed, so the electronics seem to be okay.

  • Anonymous Sep 15, 2012

    Thanks for your help, much appreciated! I had just replaced the filter with a new one (after some time where I had turned off the ice maker, removed the old filter, and installed the plug). I'm not sure which valve you're referring to - there's an upper and lower section - but neither one of them vibrates when the dispenser is pushed. The light comes on but that's about it. I don't hear the any valves actuate with the ice maker turned on, either, though the cube ejector does spin as expected.

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Jason Kennidy

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  • Maytag Master 1,344 Answers
  • Posted on Sep 06, 2012
Jason Kennidy
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First thing to check is if the water filter is out of date, this will cause you not to get any water to the ice maker or the dispenser. Another thing to do is to get behind the machine and with someone pushing the dispenser see if the water valve vibrates. If it does and there is no water and the filter is good either the valve is bad or the resevoir inside the refrigerator is frozen and not letting water come through, but the last is unlikely due to the ice maker water supply does not go through the resevoir. The filter is the first place I would start with.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

  • Anonymous Sep 15, 2012

    Thanks for your help, much appreciated! I had just replaced the filter with a new one (after some time where I had turned off the ice maker, removed the old filter, and installed the plug). I'm not sure which valve you're referring to - there's an upper and lower section - but neither one of them vibrates when the dispenser is pushed. The light comes on but that's about it. I don't hear the any valves actuate with the ice maker turned on, either, though the cube ejector does spin as expected.

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Water dispenser works ice maker works but no ice through dispenser

If your refrigerator's ice maker is working, but no ice is dispensing through the dispenser, there are a few possible causes and troubleshooting steps you can try:
  1. Check the ice chute: Make sure the ice chute is clear of any ice obstructions. Sometimes, ice can get stuck in the chute, blocking the flow of ice to the dispenser. Use a plastic utensil or a straw to clear any ice buildup or debris in the chute.
  2. Inspect the dispenser mechanism: Open the dispenser area and check if any part of the mechanism is obstructed or damaged. Look for any ice blockages or misaligned parts that may be preventing ice from being dispensed properly. Clean or repair any issues you identify.
  3. Verify the dispenser solenoid: The ice dispenser is usually operated by a solenoid that controls the release of ice from the ice maker. Ensure the solenoid is functioning correctly by listening for a clicking sound when you press the ice dispenser paddle. If you don't hear a click, the solenoid may be faulty and require replacement.
  4. Check the dispenser motor: The dispenser motor is responsible for activating the auger that pushes ice through the chute. If the motor is not functioning properly, it may need to be replaced. Test the motor by activating the ice dispenser and listening for any humming or buzzing sounds. If you hear the sound but the auger is not turning, the motor may be faulty.
  5. Inspect the ice bucket: Ensure that the ice bucket is properly installed and seated in the correct position. Sometimes, if the bucket is not aligned correctly, it can prevent ice from flowing through the dispenser. Remove the ice bucket and reposition it securely.
  6. Check the water supply: Make sure the refrigerator has a steady water supply. If the water supply is interrupted or the water filter is clogged, it can affect the ice production and dispenser functionality. Check the water line and replace the water filter if necessary
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 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
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 Has the ice melted around the auger (metal spiral) in the
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The ON/OFF switch is located on the top right side of the freezer
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UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf
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