Question about New Bright 384 Holiday Express Animated Electric Train Set

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New Bright Holiday Express Animated Train - figures do not move

The train lights up and runs but the animated figures don't move any more, not even in the Tree Top Tender which is right behind the engine. Santa in the engine still moves but none of the other figures do on the whole set. Checked the connections; everything seems plugged in tight.

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  • Need-a-fixer Jan 10, 2009

    I don't have a way to fix this, but if you decide to abandon your train I'd love to know. My daughter pulled the wheel off our engine and now the whole train won't run. I can't purchase just an engine ... am hoping to find one from someone who can sell off this part of their train if it no longer works. Good luck to you!

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  • 14 Answers

Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

Posted on Dec 16, 2009

  • Darius Dec 12, 2011

    I may be able to fix it for you if you're still interested. I have located a place that carry various parts from several resources. Just a matter of doing your homework to find such places. Anyway, I know this is several years ago like the other person mentioned I would like to buy it from you and would give you a fair price for it.

    Thanks, Darius... suirad2006@yahoo.com

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2 Answers

Cars light problems


you say you have checked connections and are good
check the connections individually
remove one car at a time check to see if it works

go through the process of eliminating each rail car
narrow it down untill you find the faulty car
it might be a fault in just one car

hope this helps you

Dec 07, 2011 | New Bright 384 Holiday Express Animated...

1 Answer

We are having difficulty turning on our New Bright Holiday Express Animated Train set. Husband and I have been trying to figure this out for our eager 2 little boys. The remote seems to turn (red light)...


Here are a couple of resources from New Bright:
http://www.newbright.com/public/electric-train-faq

http://www.newbright.com/images/Manuals/384%20ws%20manual.pdf

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

Dec 09, 2010 | New Bright Small Holiday Express Train

1 Answer

I bought this from a friend, and now I see there is no transformer..:( will it run without it?


The battery pack is in the coal tender. The top of the tender lifts off pretty simply. It requires six C batteries. You connect the tender to the locomotive via a power cord, which should be obvious. If it's not, perhaps the cord has been severed.

Nov 22, 2010 | New Bright 384 Holiday Express Animated...

2 Answers

I have a Newbright Musical Holiday Station Electric Animated set No. 385. Everyt car on the train lights up but we can't get the train to move or take any of the commands from the control panel. What could...


Check to make sure you have the large plug from the tender car to the loco plugged in correctly and secure. The tender car supplies power to the loco and if that cable is not connected the train will not run.

Dec 15, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Will not run or make sounds, control panel lights are on but no response when we push buttons.


Check some of the other solutins I have posted regarding this issue, but you can check to make sure your track is getting power by using a volt meter set to DC. You should measure 10.5VDC between the tracks.

When you set the Treetop tender on the tracks and turn on the power, the tender car should light up if you have power. When you add the loco and plug in the large black cord from the Tender to the Loco, the train should light up as well. If you are getting power you should then be able to press the forward button and the train should start.

Make sure the clips on the track control box are making contact with the rails on both sides. If your getting power to the track and the tender lights up, you should be good to roll.

Dec 12, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

I have power to the track and the controller, but not the train.


I assume you have the Treetop Tender car on the track? The treetop tender is car that makes the electrical connection between the track and the train.

1. Use a volt meter across the track. You should have about 10.5VDC on the track (anywhere on the track)
2. Even without the Loco on the track, the Treetop Tender should light up if you have power to the track. If you have power and the tender does not light. Check the brushes located between the wheels on the tender. These are the motor brushes that pick up the current from the track for the train set. Make sure they are contacting the track.
3. Add the loco to the track and plug in the large black plug from the tender to the loco. Turn on the power and press forward. The train should start rolling.

Try all the functions, bells, ho ho ho, all aboard etc ..

Add one car at a time and make sure that each one lights up before moving on to the next.

Dec 05, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Train powers up,lights go go.Press forward and it just buzzes.Doesn't move. New Bright said it's the 'Tender Car ".


The tender car supplies power from the track to the entire trian.
Make sure the train will run with just the Loco and the tender. Make sure the tender is securely plugged in to the Loco and make sure the the brushes under the wheels on the tender (this is how power gets from the track to the train) are in contact with the track. Finally use a scotch brite pad (DO NOT USE STEEL WOOL) to clean up the track a little.

You can also take a volt meter and measure for DC between the rails. You should have about 10.5VDC on the track. (Inside rail is neg on mine and outside is pos) ...

Hope this helps..

Bob

Dec 05, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

How do you get the engine to move? Is there a switch to turn it on?


The Engine is actually powered by the "Tree Top Tender" car. You will see the brushes that conduct power on the tender car. Place the Loco on the track and plug in the Tender car and it should work.

Bob

Oct 29, 2009 | New Bright 384 Holiday Express Animated...

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