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Posted on Dec 22, 2008
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"insert smart chip" eror message - smart chip is in but nothing

W300i has worked for two years. Now there is error message to "insert smart chip". I've taken it out and re-inserted. Battery is fully charged. Still only the error message "insert smart chip". What now?

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  • Expert 52 Answers
  • Posted on Dec 22, 2008
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Joined: Dec 20, 2008
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Hi there!

The first thing to try is cleaning the contacts for the smart chip, on the phone and the chip itself. Use a little rubbing alcohol on cotton buds and be careful you don't bend the contacts in the phone. If that doesn't remedy the problem, get your service provider to give you a new chip. They should be willing to give you one for free. If that doesn't fix it, then it is probably a phone problem. You may go to your service provider or any nearest mobile phone repair shop to have it fixed. You may also have the phone replaced if your budget allows it.

Happy holidays!

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ASKING TO INSERT SMART CHIP

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Says insert smart chip

smart chip means the SIM card.

try cleaning the metallic part of the SIM card with a cloth and the metal connectors on the phone with cotton bud etc.

Put it back and try again.

If not working grab another SIM card (working - friend's etc) to test.

If still not working, send to service centre.
If working for other SIM card then replace your own SIM card.
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It is possible to put the sim card in backwards.  My daughter did and when we turned it around I no longer got the "smart chip" error message.
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You have to insert the smart card all the way in on these phones. You can use a pen cap or something to push it all the way in there until it goes all the way in and click and stays there. Then it will not say " insert smart chip" anymore.
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