The control lock light is on my Whirlpool Duet GHW9150PW0 model and will not go off or allow the clothes to be washed. I have tried the pause/cancel unlock door button, unplugged the machine, and the control on and hold to start buttons. Nothing is working.
Do you have any error codes?
Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
NOTE: If the error remains on the display, call for service.
To unlock the controls
Select and hold END OF CYCLE SIGNAL for 3 seconds until the
CONTROL LOCKED Status light turns off.
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