This version of Windows does not support this version of Roxio DLA. This product, which was created by Roxio, Inc., has been blocked from running because it might keep your computer from starting correctly in the future. In addition, some drivers used by Roxio DLA are also used by Roxio Drag-to-Disc. Because of these shared drivers, Windows has also blocked Roxio Drag-to-Disc from running.

Unfortunately Photosuite 7 is not compatible with Windows 7. It was supported for Windows 2000 and XP.

You can upgrade to the latest Roxio product, http://www.roxio.com/enu/products/allproducts.html?rTrack=m_pro_all . I think you need the Creator 2011. (Creator 2010 is also WIndows 7 compatible with the installation of a patch from Roxio.)

If you have Windows7 32-bit (click Start > Control Panel > System and Security > System for the details), you can try using the compatibility mode. Right click on the installer and select Properties. Then choose the Compatibility Tab. Select Run as Compatible with XP (I am not certain which SP option is best - I know the initial release is listed as SP1). Then right click again on the installer and choose Run as Administrator. Then check if the program is running in the compatibility mode. This may not work (it will not work with the 64-bit version at all).

If you have the 64-bit version of the OS or if the compatibility mode fails, you need a work-around. Your option is to run a computer with an older version of Windows. This can be a virtual, dual-boot, or true second machine. If you have Win7 Pro or Ultimate, you can create a virtual XP computer for free. Download and install Virtual PC and XP mode from Microsoft. Install them in order. Then install your Photosuite Platinum software in the XP mode (as you would if it were a stand-alone machine). It will work. (Other virtual computer programs are Parallels and VMWare.) All of the other options will require a licensed version of the older Windows OS. Please note that the virtual computer can't share files directly with the main computer. You'll need to save files to external or removable media (optical media or flash drive, for example) to share them. Also your printer can not be installed on both the real and virtual machines at the same time.

I hope this helps.

Cindy Wells

try running the fix-tool provided by Microsoft on this web page

http://support.microsoft.com/gp/cd_dvd_drive_problems

If that fails then my suspicion is that either
1) the drive has failed
or more likely
2) because you don't have any DVD burning software, windows can't understand the blank DVD-RW disk. This basic packet-burning software installed with XP CANNOT write to DVD disks.

However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions

My advice would be
1) un-install any CD or DVD burning software on the machine
2) disable the MS CD burning
3) run that Microsoft patch
4) Install some DVD burning software but DON'T install the packet writing software part of it

Note that after installing that patch you may also have to reinstall any DVD playing software

try running the fix-tool provided by Microsoft on this web page

http://support.microsoft.com/gp/cd_dvd_drive_problems

If that fails then my suspicion is that either
1) the drive has failed
or more likely
2) because you don't have any DVD burning software, windows can't understand the blank DVD-RW disk. This basic packet-burning software installed with XP CANNOT write to DVD disks.

However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions

My advice would be
1) un-install any CD or DVD burning software on the machine
2) disable the MS CD burning
3) run that Microsoft patch
4) Install some DVD burning software but DON'T install the packet writing software part of it

Note that after installing that patch you may also have to reinstall any DVD playing software

try running the fix-tool provided by Microsoft on this web page

http://support.microsoft.com/gp/cd_dvd_drive_problems

If that fails then my suspicion is that either
1) the drive has failed
or more likely
2) because you don't have any DVD burning software, windows can't understand the blank DVD-RW disk. This basic packet-burning software installed with XP CANNOT write to DVD disks.

However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions

My advice would be
1) un-install any CD or DVD burning software on the machine
2) disable the MS CD burning
3) run that Microsoft patch
4) Install some DVD burning software but DON'T install the packet writing software part of it

Note that after installing that patch you may also have to reinstall any DVD playing software

try running the fix-tool provided by Microsoft on this web page

http://support.microsoft.com/gp/cd_dvd_drive_problems

If that fails then my suspicion is that either
1) the drive has failed
or more likely
2) because you don't have any DVD burning software, windows can't understand the blank DVD-RW disk. Thas basic packet-burning software installed with XP CANNOT write to DVD disks.

However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions

My advice would be
1) un-install any CD or DVD burning software on the machine
2) disable the MS CD burning
3) run that Microsoft patch
4) Install some DVD burning software but DON'T install the packet writing software part of it

Note that after installing that patch you may also have to reinstall any DVD playing software

Roxio 9, Roxio Creator 9 and Roxio Creator 10 are different animals. Roxio 9 is 3 years old +. It likely will not handle 64bit or Windows 7.
Roxio Creater 9 is not listed as compatible with Windows 7

The following are from the Roxio site:
The following products have been designed to be Window 7 compatible (as of January 2010):

• Roxio Creator 2010
• Roxio Creator 2010 Plus
• Roxio Creator 2010 Special Edition
• Roxio Creator 2010 PRO
• Roxio Easy LP to MP3
• Roxio Burn
• Roxio CinePlayer BD

The following products have been UPDATED to be Windows 7 compatible (as of January 2010):

• Roxio Easy VHS to DVD
• Roxio MyDVD 10 Premier
• Roxio My DVD Video Lab 10
• Roxio RecordNow Music Lab 10 Premier
• Roxio Easy DVD Copy 4 Premier
• Roxio Easy CD & DVD Burning
• Roxio BackOnTrack 3 Suite
• Roxio CinePlayer

If you are running any version of Windows, it's an easy fix, don't worry-

1. Delete your desktop icon
2. Using Windows Explorer, go to your C:\Program Files\Roxio folder
3. Open the Roxio folder, and find the Creator.exe file
4. Right click on the .exe file, 'create shortcut'
5. Cut and paste the shortcut you just made onto your desktop.
6. Try it to make sure it functions correctly.

Article Details ID Number: 000131CR Products: Easy Media Creator 9
Easy Media Creator 9 Deluxe
Easy Media Creator 9 Trial Version
WinOnCD 9
WinOnCD 9 Trial Version (Not available publicly)
Easy CD & DVD Burning ("Vista Compatible" labeled boxes only)
RecordNow 9 Music Lab Premier
OS: Cause: Through a clerical error, a driver is incorrectly being blocked as incompatible with Windows Vista®. If you do not have one of the above applications, you will need to upgrade to a Windows Vista® compatible version of the software. For Dell Customers

The patch is not intended for a customer base other than Dell. If you do not own a Dell system, it is being offered "as is" and to be used at your own risk.

To download and install the Roxio DLA Update:

1. Click here for the DLA patch. When the file Download window appears, click Run. Note: If a Security Warning window appears, Click Run.
2. Follow the installer's on-screen instructions.
3. When prompted to restart your computer, click Yes.
4. The computer restarts, and the update is complete

Pleae post here again when you have more issues and ill assist you as long as it takes.

Check the system requirements on the side of the software box and see if it will run and what version it will run on. My guess is that the roxio software is older and will not work on your version of the OS.
[email protected]

I installed Roxio and my computer says driver not compatable