My printer is new. It worked for a short time and then wouldn't recognize the yellow ink cartdrige. Put in new yellow ink, now the printer has error message that says the INNER COVER IS OPEN-PLEASE CLOSE INNER COVER and press ok to continue." The cover is closed and I can't get the printer to print or the error to go away.
I had the same issue, turning off didn't solve it.
There's a plastic flap the width of the print tray just inside that I flipped up and it solved this problem. It is directly in front of the ink tanks. I'm assuming we flipped it down and forgot about it. It seems it needs to stay up, although you wouldn't notice it when it flips down when you close the top, as it closes just fine with it down. It's easy to overlook. This took me a few hours to realize.
The top of the flap has a half circle cut out of it in the middle.
I found instructions on the Canon website--here is the link:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=13800
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