When printing paper continues to jam. - Office Equipment & Supplies

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product

1. While the product is still on, disconnect the power cord from the back of the product.
2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear door
3. Gently pull the paper out of the rollers.
   CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Connect the power cord to the back of the product.
6. Press the OK button to continue the current print job.
   NOTE: The print job might cancel instead of print. If this happens, reprint the document.

• If the issue is resolved , you do not need to continue troubleshooting.
• If the issue is not resolved , continue with the steps in this procedure.

Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.

1. While the product is still on, disconnect the power cord from the back of the product.
2. If necessary, pull the input tray down to open it, and then lower the print cartridge door. Figure 2: Print cartridge door
3. Gently pull the paper out of the rollers.
   CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
4. Close the print cartridge door.
5. Connect the power cord to the back of the product.
6. On the control panel, press the Start Copy Black button ( ) to continue the current print job.
   NOTE: The print job might cancel instead of print. If this happens, reprint the document.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , see the next step.

For more info, you can click the link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=1141647

This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn the product on again.
   NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
4. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Solution two: Clear any paper jam Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step one: Remove any loose paper Remove any loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear a paper jam from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the back of the All-in-One Use the following steps to check for and remove jammed paper from the back of the product.

1. Press the Power button ( ) to turn off the product.
2. Disconnect the USB or Ethernet cable from the back of the product.
3. Disconnect the power cord from the back of the product.
4. Remove the rear door. Push the door latches toward each other, and then pull the door away from the product. Figure 1: Remove the rear door Illustration of removing the rear door
5. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
6. If you are printing labels, see if any are missing from the label sheet. If any labels are missing, find them inside the product, and then remove them carefully.
7. Reattach the rear door. Gently push the door forward until it snaps into place.

Step three: Clear the paper jam from the front of the product Follow these steps to remove the paper jam from the front of the product.

1. Open the cartridge access door. Figure 2: Open the cartridge access door Illustration of opening the cartridge access door
2. If you find paper jammed in the product that cannot be removed through the rear door, gently remove the paper through the front of the product.
   NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
3. Close the cartridge access door. Figure 3: Close the cartridge access door Illustration of closing the cartridge access door
4. Reconnect the power cord to the back of the product.
5. Press the Power button ( ) to turn on the product.
6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Keep in this LINK.

Print a self-test report Use the following steps to print a self-test report.

1. Load plain white paper in the input tray.
2. Press Setup , and then press 2 . The Print Report menu displays.
3. Press 1 to select and print a Self-Test Report .

IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue. Solution one: Clear the paper jam Follow these steps in the order presented to resolve the paper jam. Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism

fuser paper out sensor faulty.req new fuser.

Here are all the flashing explanations:

Two flashes: Out of paper or paper feed error

Reload the paper correctly and press the RESUME/CANCEL button.

Three flashes: Paper jam

If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and press the RESUME/CANCEL button.

See Paper Jams

Four flashes: Empty ink tank

If you press the RESUME/CANCEL button, it will continue printing with an empty ink tank. After printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it may cause damage to your printer.

Refer to your Quick Start Guide for instructions on how to replace an ink tank.

Five flashes: No print head installed/Defective print head

Install the print head. Also, ensure that the protective tape has been removed.

If reinstalling the print head does not solve the problem, replace it with a new one. Contact the Customer Care Center.

Eight flashes: Waste ink tank almost full

The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact the Customer Care Center.

Open and clean your printer with some air compress can.
Check the cartridges, take out and put them on place again
Unplug the printer for a while and plug in again
Reset the printer to factory settings
If still not shut down, the printer need to be serviced

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Solution one: Clear the jam from the back of the All-in-One
Follow these steps to clear a paper jam from the back of the product.
CAUTION: Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.
Step one: Remove any loose paper
Remove any loose paper from the input tray.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the rear access door
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
Reinsert the rear door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Press OK to continue the current print job.
NOTE: Sometimes the print job cancels instead of continuing when you press OK . If this happens, restart the print job beginning with the page number when the jam occurred.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Open the top cover and clear the jam
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the top.
CAUTION: Remove the paper jam carefully, because it is possible to damage the product when removing paper from the top.
With the product still turned on, unplug the power cord from the product.
Raise the cartridge door.
Figure 2: Raise the cartridge door
Gently pull any jammed paper out of the rollers.
Close the cartridge door.
Figure 3: Close the cartridge door
Plug the power cord into the product again.
Wait until the product is idle and silent, and then try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Clean the rollers
Follow these steps to clean the paper feed rollers and the pressure rollers to remove any debris, dirt, or paper scraps.
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 4: Remove the rear access door
Lightly moisten a lint-free cloth with distilled water, and then wipe the rollers inside the product with the cloth. Rotate the rollers upward with your fingers to clean the entire surface.
Wipe the pressure rollers on the inside the rear access door in the same manner as you did for the rollers inside the product.
Allow the rollers to dry completely.
Reinsert the rear access door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Reload paper and check the print settings
Follow the steps to reload paper and check the print settings. The print settings must match the type of paper in the product.
Step one: Reload paper
Raise the output tray.
Slide the paper-width guide to its outermost position.
Figure 5: Slide paper-width guide outward
Fan a stack of paper to make sure the pages are not stuck together. Then tap the stack on a flat surface to align the edges.
Load the stack of paper in the main paper tray with the short edge forward and the print side down. Slide the stack forward until it stops.
Figure 6: Load paper in main paper tray
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main paper tray. Make sure the stack of paper fits within the main paper tray and is no higher than the top of the paper-width guide.
Figure 7: Slide paper-width guide inward
Lower the output tray, and then pull the output-tray extension toward you as far as it goes.
Step two: Check the print settings
Open the program that you were using to print when the paper jam occurred.
Click File , and then click Print . The Print dialog box opens.
Click Properties . The Document Properties dialog box opens.
Click the Paper/Quality tab.
Make sure the Paper size and Paper type settings match the paper loaded in the product.
NOTE: A paper jam might occur if the Document Properties dialog box lists photo paper, but plain paper is loaded in the product.
Click OK , and then click OK again to print the document.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Reset the All-in-One
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Step six: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

When a paper jam occurs, the printer will stop printing and the Continue (1) and Paper Jam (2) lights on the operator panel will come on. See the illustration below.
When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:

1. If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.
   
   
   
2. Open the front cover and remove the print cartridge assembly.
   
   IMPORTANT! Do not leave the print cartridge assembly exposed to direct light, especially sunlight, for an extended period of time. Extended exposure to light will damage the green photoconductor roller and cause print quality problems.
   
   
   
3. Remove any paper you find jammed in the area behind the print cartridge assembly.
   
   
   
4. Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.
   
   
   
5. Open the rear exit door/cover of the printer and remove any jammed paper you find there.
   
   
   
6. Once you have confirmed that the entire paper path is clear, reinstall the print cartridge assembly. Close all the printer covers/doors. Reinstall any paper trays you removed.
   
7. Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
   
8. If the paper continues to jam, press the Continue button twice quickly while the Continue and Paper Jam lights are on. This will cause the operator panel to display the secondary error paper jam light sequence. The secondary error code will tell you where the printer thinks the problem has arisen. For more information, see the 'Secondary Error Codes' section on page 69 of the User's Guide.

There is an easy fix for Lexmark E232 paper jams at the beginning of the paper path. This fix only works when the problem is that the paper starts to feed, but does not quite make it out of the paper tray.

The problem is the pickup paper rollers. If you remove the paper tray and press down on the paper indicator (the red lever to the left of the paper tray) you can see the twin rollers attached to a spring loaded armature.

Chances are these rollers are worn and are very smooth to the touch. This slick smooth surface does not have enough friction to push the paper up to the next roller.

To fix this, remove both rollers, they slide off easily. Then simply turn both rollers inside out and replace them on the armature. Notice how much "stickier" they feel now? Chances are your paper jam problems are over, until the rollers wear out again.

At that point you will have to replace them.