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Loading the software is not enough. You should install it and also the drivers, provided on the disk.
But you have to do so, before connecting a camera to the computer.
If nothing helps, please try to remove the program and reinstall it again. Then connect the camera and switch the camera on.
This camera needs to be sent away forrepairs. Just like a motor vehicle, some repairs to your camera require atechnical specialist to fix your problem.
It's possible that the video file you are sending is too large. A few seconds of video from your camera will already be in a few megabytes (assuming that the camera is set to high resolution). How large is the file?
For smaller file size of video from your camera, you can lower the frame size. Here's how you do it:
If you are planning to send the file via email - select a lower quality.
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