I can't locate the brush reset button.
The recommendation about "reset" sort of worked. On my DC14 the button that goes from non carpet tocarpet need to be pushed below the word carpet for the brush to spin. Don't know why it doesn't happen automatically. Before doing this test to see if belt needs to be replaced. Take brush cover off and pull brush out and if there is tension the belt is still on. If it comes out the belt probably needs replacing.
Go to http://content.dyson.com/support/?basketTotal=0.00&basketQty=0&logged=false
proceed with your models, and see videos or troubleshooting or video for to se the reset button.
God bless you
SOURCE: Dyson dc14 Animal motor brush replacement
By the time the brushes are shot, so is the armature. You need a motor.
SOURCE: Dyson Animal DC14 brush will not rotate. Removed
If this model takes a clutch then it is stripped and needs to be replaced.
Official advice and support for Dyson technology
SOURCE: brush will not turn, nothing
Hi there,
Sorry to hear you're having difficulties with your DC07. There is no reset button on this model, but you might find it helpful to follow the steps in our online guide, just to make sure you've checked everything correctly:
http://www.dyson.com/support/help.asp?article=804&product=DC07-SY-HEPA_US
If you've gone through these checks and continue to have issues, please get in touch with us directly so we can assist you further. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to help you.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: My brush bar wont engage
Hi there,
I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:
http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS
Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.
By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
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