Hi ...
Most of the time this problem comes when the paper is not loaded correctly. Follow the below instructions to load papers to the cassette and I am sure this will resolve your problem. I will keep monitoring your responce and if required, i'll look for a work arround.
Follow this procedure to load paper / envelope in the cassette:
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Pull out the cassette from the machine.
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Remove the cover from the cassette.
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Fan out the sheets of paper so that they do not stick together.
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Align the edges of the paper.
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If the cassette is not yet extended, use your thumb to press the tab (indicated by the pink circular outline) and release the latch.
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After the latch is released, remove your thumb from the tab. Then extend the cassette until a click is heard.
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Load paper on the upper-right corner of the cassette with the print side facing down.
Note:
* Since the Credit Card sized paper, Canon Photo Stickers, and Legal sized paper cannot be fed from the cassette, load them in the auto sheet feeder (ASF).
* When loading A5 or larger sized paper (nonstandard-size paper: 203mm / 8inches or more in length), extend the cassette by pinching the tab.
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Grasp the paper guide (A) and align it to the long edge of the envelope stack (2). Align the front edge of the paper stack in the same way (3).
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Close the lid and push the cassette all the way into the printer.
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Press the <Open> button and pull out the extension completely.
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Press the <Feed Switch> button to turn on the Cassette light.
*MP500 shown.
Note:
If the Auto Sheet Feeder lamp lights, press the Feed Switch button to light the Cassette lamp.
If the Cassette lamp does not light even after pressing the Feed Switch button, Paper Source in the printer driver may be set to the setting other than the Feed Switch button.
Loading on envelopes
Paper Type
Precaution
Envelope (DL / #10 )
Set paper with the flap closed.
- Press down firmly on the edges of the envelopes to make the folds crisp. Also, press firmly on the area that corresponds to the edges of the back flap.
- Remove any curling by holding the edges diagonally and bending them gently.
- If the edges of the envelope are inflated or are curling, place the envelope on a flat surface. With a pen, press down while moving it from the center toward the edges of the envelope.
- Ensure that no curl or puff exceeds 1/8 in. (3 mm).
- Load envelopes in the cassette with the print side facing down and the flap towards the left.
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Close the lid and push the cassette all the way into the printer.
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Press the <Open> button and pull out the extension completely.
-
Press the <Feed Switch> button to turn on the Cassette light.
Note:
If the Auto Sheet Feeder lamp lights, press the Feed Switch button to light the Cassette lamp.
If the Cassette lamp does not light even after pressing the Feed Switch button, Paper Source in the printer driver may be set to the setting other than the Feed Switch button.
Don't forget to vote if this helps ... Cheers :)
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