After getting out my instruction book and further assessing the problem, was able to remove a small corner of the paper and then the printer ejected the remainder.
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With commercial machine like the ImageRunner, it is often staff roughly removing the jammed paper and leaving a tiny piece of torn paper over one of the sensors.
Remove the wall mains plug. Remove all the paper trays. remove the toner cartridge, open all the side doors and look carefully with a flashlight for a small piece of paper.
https://oip.manual.canon > ... > Problem Solving
Follow the instructions on the screen to clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared. If you press [Close], you can ...
Unplug the machine. Pull the machine out. Remove all the paper trays. Open all the doors. Remove the Toner. Get a flashlight and look for a small piece of torn paper from a previous jam that was torn when pulled out. Clean the rubber feed rollers with a damp soapy cloth, rinse and leave to dry. Reassemble the machine. Put in new paper from an unopened pack as paper can get damp this time of year. Reconnect power. Try again.
Follow these steps to clear the jam from the product.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism.
Remove any loose paperDo not pull jammed paperStep two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
CAUTION:
Never pull jammed paper from the front of the product. Pulling paper
from inside the front cover can cause mechanical damage to the product.
Always access and clear
paper jams through the rear access door.
With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
Press in the tab on the rear access door to release the door.
Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
CAUTION:
Make
sure to remove any bits of torn paper from the rollers inside the
product. If any torn pieces of paper remain inside the product, more
jams are likely to occur.
Figure 2: Check the product for bits of torn paper
While
you have the rear access door removed, check the rollers with your
fingers. Rollers should roll freely and feel springy. If rollers are
missing or do not turn freely, buy a replacement rear access door.
Click here to order a replacement part from HP
.
Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One CAUTION:
Carefully
remove bits of torn or jammed paper from the front of the product. If
you pull too hard on jammed paper, you might damage the print mechanism.
Make sure that you disconnect the power cord from the rear of the product.
Open the cartridge access door.
Figure 3: Open the cartridge door
Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
CAUTION:
If
the paper tears when you remove it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If pieces
of paper remain in the product, more paper jams might occur.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.
In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.
Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.
Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.
After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.
Hi,Just follow these steps and check whether there is a paper jammed or no.:- 1. Press in the tabs on the rear access door to remove the door. 2. Gently pull the paper out of the rollers. IMPORTANT: If the paper tears while removing it, check inside the printer for torn pieces of paper and remove them. Additional jams are likely to occur if all of the torn pieces are not removed. 3. Replace the rear access door. Gently push the door forwards until it snaps into place.
Unplug the power cord and open the cover and remove the TONER and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly. Have a nice day and do not forget to rate please...!
There is no code to run. Did the paper come out as an entire sheet? Or was it torn? There is either a small piece of paper that remains in the machine, or you dislodged a paper switch in removing the jam.
Disconnect the power cord from the back of the product.
Remove the rear access door: Press the tab to the right, and then pull out the door.
Figure 1: Remove the rear door
Gently pull the paper out of the rollers inside the product.
CAUTION:
If the paper tears when removing it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If any
torn pieces of paper remain inside the product, more paper jams are
likely to occur.
Replace the rear access door. Gently push the door toward the product until it snaps into place.
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