Having and issue with the audio download on the Leapfrog Tag system. I have Leapfrog Connect installed on my Mac. Audio for books previously downloaded and newly downloaded are not able to be put on pen. I have downloaded the audio and it says the audio has been downloaded. When I try to put the audio on the pen it says "some audio files cannot be found on your computer. The audio files will download automatically as long as you have an Internet connection. Try syncing again when downloads finish." my Internet connection is fine and it previously said the audio was downloaded. Help!

it depends on what Operating system your using, if xp then goto devices in the control panel and click on detect new devices, also check there if the usb drivers are installed, sometimes you have to install the software before plugin it in. if it's win7 then again click on devices and also check my computer when the usb is connected, and again install the software before plugin it in. best regards.

will your tag turn on when it's plugged into computer, or can you turn it on right before you connect it?

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

Mmmm, do you have more than one system. Only other option is to try uninstalling then re installing the software, leapfrog may of updated it!

Hi lil4151

PLEASE RATE MY ANSWER IF YOU FIND IT HELPFUL !

Go to this link i have provided it will explain the issue you are having..

http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1787&p_created=1228363139&p_sid=sMaOsrlk&p_accessibility=0&p_redirect=&p_lva=1736&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjMwLDIzMCZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PUxlYXBmcm9nIFRhZyBsZWFybiBkb3dubG9hZCBib29rcw!!&p_li=&p_topview=1

Check to see if you have the latest version of flash player. If it still doesn't work it might be something wrong nationally. I have been on hold for leapfrog for the past 41 minutes and counting!

make sure leapfrog connect is installed correctly, then make sure you have the latest version of flash, after you download the audio, make sure you add it to the tag junior. you can do that by clicking "on my tag junior" on the left side under audio downloads and click add then it will sync.

Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

The problem was the firewall settings - Leapfrog provide a fix for this on http://www.leapfrog.com/support