Dell 1815dn All-In-One Laser Printer Logo

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Posted on Dec 13, 2008
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Lines going thru the pages of fax i send

Dell 1815dn printer
prints pages well
when fax out the person i fax to see's many lines going thru the page up and down and the acknowlegement that is printed for me also has lines going thru it
recieving faxs do not have lines
jack

  • 2 more comments 
  • jp7020 Dec 13, 2008

    scans are clear fax going out are not.. coming in are clear

    and the acknoledge page also has lines going thru it on both about ever 1/2 to 1/4 inch space verticale covering the whole page

    i fax thru the doc feeder

    thank you all for you answers

    jack

  • jp7020 Dec 13, 2008

    copies going thru the feeder come out perfect

    only with fax going out but not coming in

  • JDTec
    JDTec May 11, 2010

    are you faxing from the Document feeder or from the scanner glass? If from the document feeder, lift the scanner and look on the right side. you will see a narrow glass. check to see that there isn't any specks, or dust on the glass.

    What happens when you place something on the scanner glass and press scan?

  • JDTec
    JDTec May 11, 2010

    If it scans a copy ok from both the scanner and the ADF, then there is a logic problem on the fax circuitry. I assume that it is out of warranty?

    I will research it a bit and let you know later.

×

1 Answer

Everett Lin

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  • Dell Master 990 Answers
  • Posted on Dec 13, 2008
Everett Lin
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Joined: Dec 05, 2008
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You ma try to make a copy see if have lines through the page if does, you may go to document feed unit open the cover you may see a piece glass just use alcohol to clean it should take care your problem

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To print a configuration page (also called system data report) from a Dell Laser MFP 1815dn printer:

- Press the right arrow button until Menu is the active choice on the screen
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This is most probably a corrupt driver so try the following:

1. Open Printers and Faxes on your computer and delete the driver for your printer. Then go to dell.com and open the drivers and downloads tab. Download and reinstall your printer. If the printer is still printing out symbols, it's most likely either a problem with your connection or with the printer's hardware.

2. Try using a different cable to connect the printer and computer. If you don't have one, connect and install the printer to another computer. If this stops the symbols then you will need to buy a new cable. If it does not then it is most likely a problem with the printer's hardware and you will need to get the printer serviced.

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The dell (1600n and 1815n /1815dn) printer drivers has a toner saver mode, which can contribute to light print.

To turn Toner Save Mode off, (Windows XP) perform the following steps:
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Replacing the fuser and or the low voltage power supply in this model of printer is not an easy task. If using a Dell branded toner cartridge and checking the toner saver mode does not fix the issue. Then you would be looking at more expense then the machine would possibly be worth.
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