SanDisk Sansa m240 MP3 Player Logo
Geoff Stilwell Posted on Apr 16, 2017
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

No drive appearing in My Computer

When the m240 player is connected to the computer (running Windows XP sp2) the auto run dialog is presented with 4 choices: Transfer files using Windows Media Player, Sync your music using Napster, Open with Winamp or Take no action. I am not offered the option to open a folder to view the files, which is what I really want. The device does not appear as a device in My Computer display. On another computer I am given the Windows Media Player and the option to Open a folder. The m240 does appear in My Computer display. What is going wrong on my home computer, please? Thanks in anticipation.

  • Geoff Stilwell
    Geoff Stilwell Mar 13, 2007

    The solution posted by Guest for Emir also worked for me.

    I needed Windows Media Player 10. I only had 9.

    Thanks Guest

×

1 Answer

richie46

Level 3:

An expert who has achieved level 3 by getting 1000 points

Top Expert:

An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

  • SanDisk Master 12,962 Answers
  • Posted on Apr 16, 2017
richie46
SanDisk Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Top Expert:

An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

Joined: Nov 21, 2009
Answers
12962
Questions
4
Helped
2945363
Points
58151

Device is not being recognized and is apparently incompatible with your XP OS installation.

5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Nov 21, 2006

SOURCE: A SanDisk Sansa m240 MP3 Player problem regarding the install cd!

First remove the Sansa from computer if you have attached it. 1. Open your Sansa mp3 player menu (with menu button next to volume control) 2. Choose settings 3. Choose USB 4. Change setting under USB from 'Auto Detect' to 'MSC' 5. Exit menu with menu button Plug your Sansa into computer with USB cable. You can now see the mp3 player as external drive, and you can drag mp3 files into it. Put your files into Sansa's Audible folder.

Ad
ThaMp3Doctor

ThaMp3Doctor

  • 8597 Answers
  • Posted on May 26, 2008

SOURCE: Sansa m230 won't copy music

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Anonymous

  • 1 Answer
  • Posted on Dec 18, 2008

SOURCE: Sansa C250 not recognised

The Sansa C250 doesn't have a setting on the player to put it into USB, or MSC mode.

By default, it's always in MTP mode (Microsofts slow and crappy DRM enabled protocol).

You can force the player to connect to your computer by doing these 3 things:

1. Ensure that your player is OFF.

2. Set the Hold slider to LOCKed.

3. While holdind the "<<", (LEFT or Previous) button down, connect the c250 to your computer via the USB cord.

You should now see 2 new drives in your "My Computer" window. One drive is the c250's internal memory, and the other is it's microSD slot.

Anonymous

  • 1 Answer
  • Posted on Jan 20, 2009

SOURCE: Computer doesn't recognize MP3 player -

Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).

Anonymous

  • 1 Answer
  • Posted on Mar 17, 2009

SOURCE: Windows media player does not recognize files on my Sansa m240.

Format your m240 in FAT32. That did the trick for me.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

My seagate freeagent goflex 1tb hdd appearing as local disk in my computer... the autoplay dialog window doesn't come up when the drive is connected..

AUTO PLAY DIALOGUE IS OFF IN YOUR OPERATING SYSTEM
ENABLE AUTO PLAY
WHAT OS YOU ARE USING
OR CHECK BELOW LINKS
Windows 7, Windows Server 2008, Windows Vista, Windows Server 2003,or Windows XP
Fix it for meTo disable or enable Autorun automatically, click the appropriate Fix this problem link. Then, click Run in the File Downloaddialog box and follow the steps in this wizard.

Disable AutorunEnable Autorun
Fix this problem



Fix this problem
2helpful
1answer

How do u download new music and delete old music, im having trouble with this PLEEEEASE HELP

When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps:
1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer.
2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client.

To transfer music from your computer to your player:
1. Use the USB connector cable provided with your player to connect the USB port on your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can't find the USB port on your player? See The Basic Controls section on page 3.)
2. Drag and drop music files to the player from any location on your hard-drive
0helpful
1answer

Hard Disk drive do not appear in Disk Management & Device Manager

to fix the problem you must open your laptop check the hardware inside of your laptop hardisk thats the problem try to unplug cables of hardisk to plug again or replace new hardware hardisk if not solve the problem
0helpful
1answer

My sandisk is not detected

This may be caused by one of the following: 1. Minimum system requirements were not met. 2. Corrupted drivers. 3. Computer restrictions. 4. Power issue.
Try the following solutions:
For brand new player or first time connecting to a computer.
If you are using XP : verify the following operating system requirements are met. - Windows XP SP2 or higher - Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. - Download the hotfix from
--->> http://support.microsoft.com/kb/939211. <<----- - Run the hotfix. Solve your MP3 Player Connection Problem.
0helpful
2answers

How to install usb

After you install Microsoft Windows XP Service Pack 2 on a computer that is running Microsoft Windows XP, the universal serial bus (USB) drivers do not appear to update. CAUSE After you upgrade from Windows XP to Windows XP Service Pack 2, the USB drivers... loadTOCNode(1, 'cause'); After you upgrade from Windows XP to Windows XP Service Pack 2, the USB drivers appear with the earlier version numbers, even though the files have been updated. uparrow.gifBack to the top RESOLUTION To resolve this problem, install Windows XP SP2, and then update the drivers for... loadTOCNode(1, 'resolution'); To resolve this problem, install Windows XP SP2, and then update the drivers for the USB devices that are connected to your computer. To update these drivers, follow these steps:
  1. Click Start, click Run, type devmgmt.msc, and then click OK.
  2. Double-click the type of device that you want to update.
  3. Double-click the specific device that you want to update.
  4. Click the Driver tab, and then click Update Driver.
  5. Follow the instructions in the Hardware Update Wizard.
  6. Repeat steps 2 through 5 for each USB device.

Note You can also install Windows XP SP2, and then disconnect and reconnect the USB devices that are connected to your computer. By doing this, you start the Plug and Play utility. The Plug and Play utility updates the version numbers for the drivers.
0helpful
1answer

Recovery CD-Image Error: Installing windows xp Home SP2

hope your 4 cd is error....plz ask your near vender or microsoft.com about to your sp 2 .
25helpful
13answers

No drivers

ENGLISH
I had the exact same problem listed in this thread.
This is what I found on another site to fix it.
Make sure your M240 is not connected to the computer.
Then go into the "settings" menu and then go to the "usb" part.
Then Select "MSC" from the menu, instead of "Auto Select (or something like that).
Then turn off your player and connect it to the Win XP computer and it will be fully recognized
and you can then go to My Computer and see it there and use it.


SPANISH
Tuve exactamente el mismo problema mencionado en este hilo.
Esto es lo que he encontrado en otro sitio para arreglarlo.
Asegúrese de que el M240 no está conectado al ordenador.
A continuación, entrar en el menú "Configuración" y luego ir a la "usb" parte.
A continuación, seleccione "MSC" en el menú, en lugar de "Selección automática (o algo así).
A continuación, apague el reproductor y conéctelo a la computadora Win XP
y se reconoce plenamente y se puede luego ir a Mi PC y ver que hay y lo utilizan.
0helpful
2answers
0helpful
5answers

Recognise my sansa

to old for vista to recognize
1helpful
2answers

Not enough memory space for music db

Your M240 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware. Try this: Manually switch the player to MSC mode and format through "Disk Management". Here are the steps: Step 1: Locate the "Hold" switch on the side of the M240 and enable it (you should see an "orange-colored" surface when it's enabled) Step 2: Plug the M240 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive" Step 3: Open "Disk Management" by right-clicking on the "My Computer" icon, then selecting "Manage" Step 4: Your "Disk Management" window should be divided into 2 panes. On the left pane, click on "Disk Management" Step 5: On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M240. The lower section also contains the drive # pertaining to your M240. Right-click on either drive letters pertaining to the M240 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked. Step 6: In general, Disk Management is more the effective tool for formatting your M240 and assuming the format processing completed without any errors, proceed to updating the firmware of your player. Step 7: Use this link to download the Sansa Firmware updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 Save this file to your Desktop and run it while your M240 is still plugged in to your PC. Follow the on-screen prompts. Step 8: "Safely remove" your M240 from your PC and -- with a fresh battery -- power on your player. It should boot up normally. I hope this works. The M240 is a great player
Not finding what you are looking for?

84 views

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

SmartAviator
SmartAviator

Level 3 Expert

1124 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Alexander

Level 2 Expert

171 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...