Recovery discs aren't working on my hp cq60-615dx, what should I try next?

Hello,

The particular error code (1009) is a generic error code for 'interrupted' for system recovery. Meaning, somehow, the recovery process was interrupted. For most HP machines this can be a simple as a few keys being pressed on the keyboard, a power interruption, bad disc, faulty hard drive, or some other form of read error during the process.

Unfortunately, the error code isn't specific enough to give you the best possible troubleshooting information, but I shall try to help as much as I can.

If you can provide the exact HP model number, I can provide a more specific solution for you; but, if you have a Desktop or Notebook computer that uses F11 (on start-up) to enter into system recovery, then you can do the following:

1. Click Next when Welcome to Recovery Manager displays.
2. Select No and then click Next when Microsoft System Restore displays.
3. Select Yes and then click Next when System Recovery displays.
4. Select the appropriate item (backup file or not) and then click Next when Recover your computer to original factory condition displays.
5. Allow the system recovery process to complete.

NOTE: The PC will appear to FREEZE for several minutes (it can take quite a while depending on the Operating System you are installing), so do not turn off the power to your machine. If the machine stays frozen for longer than several hours, then chances are the hard drive is having issues, or the recovery image cannot be recovered.

If you have tried the above steps, and you are still failing with Error 1009, it usually points to a failure with the recovery medium (image on a CD, or image on the hard drive), or that the hard drive it is restoring too is having a write/read error. This can be worked around if you have a USB recovery media you can use.

If you have access to another computer, you can create a recovery key on a USB stick to boot your HP computer from, and then kick off the recovery process that way.

Those options, however, shouldn't be taken unless you have tried the above solutions first.

Regards,

Phillip

It is asking for the recovery discs that should have been made in the event there was a problem with the recovery sector on drive D or the hard drive failed. The only option is go to www.hp.com contact customer support and the technical department to see if they can sell you the much needed discs.

Sounds like an issue with the Hard Drive. Try replacing the hard drive with a known working one. If that doesn't fix the issue then that means the hard drive controller is bad and the motherboard would need to be replaced.

You can push F11 key repeatably while starting your machine.This will bring you in to recovery mode.Just follow the prompts and you will wind up with factory default settings.If this won't work you can get a free recovery disk from HP.You will need to change the boot order from :A to CD DVD first devise checked so that it will start off of the setup CD.The order should look like this CD/DVD #1,C:drive #2 .Internet boot # 3.A: # 4.(Floppy drive).When you first start up the boot menu will be displayed so try and tap that key to access the menu.You may have to use your keys to navigate,arrow keys space bar,+ - and enter keys.Just hi light your choice and hit y or n. Take your time and just look around .or just scroll over to boot order hi lite A: press - until it goes to the botteom tap tap tap .CD/DVD drive should now be first.Exit saving changes.Before you shut down insert recovery CD, Then shut down and power back on and when asked if you want to do a quick format choose yes.One of HP's techs may walk you threw this if your going through this the first time.Here's a link for your free recovery CD. I have read that HP will no longer be making PC's in the future.They will be doing software instead.Printers should be OK..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&dlc=en&lc=en&product=3807258
Thank You for choosing FixYa Feel free to return if you have any questions.

@lizegim

HP laptops have a built-in recovery mode on the system wherein you don't need to use a disc to restore it to factory default. The hotkey for the recovery is the F10 key. After you press the power button, you need to simultaneously press the F10 key to start system recovery. If this one won't work and gave you like an "I/O Error" or "Error 0x000000E" or something similar then that means that the HDD is already defective and needs replacement and you need to order the recovery discs from HP at 1-800-474-6836. If you're still under warranty, they'll replace the HDD and give the Recovery Discs to you for free.

Good luck.

Then what happens next? did the computer successfully restarted after the diagnose?

Restore the pc to its original condition with HP Recovery Manager if computer can boot to the Windows desktop. Launch the Recovery manager
Note:Before doing recovery try to back up the important data like pictures and documents.
1.Click Start and enter Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens.
1.Click Advanced options , System recovery , and then click Next . The PC will restart and reopen the recovery manager.
Alternately, if Advanced options is disabled, click Next , and then System Recovery . The PC will restart.
1.When the PC restarts, select the System recovery option and click Next .
1.If prompted to use the Microsoft System Restore program, click No , and then click Next .
1.When prompted, select the Back up your files first (recommended) option, and then click Next . Follow the on-screen instructions.
1.When prompted to Recover without backing up your files , please STOP before clicking Next .
WARNING: This is the final opportunity to change your mind about recovering the PC and deleting all the files and programs. Once you click Next , the restore process cannot be stopped
1.If you are satisfied that you want to begin the recover process, click Next . The PC immediately begins formatting the hard drive and destroying all data.
The recovery process may take up to several hours and will return the PC to its original condition. Any custom settings, drivers, software programs and updates, and/or hardware updates are lost and must be reinstalled.
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition. The Recovery Manager can be launched during the start up process by following the steps below.

1. Press the Power button to start the PC, and then press the f11 key when the standard BIOS prompts are displayed on the black screen. NOTE: Pressing the f11 key during the startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
   • If the HP Recovery Manager can access the recovery partition on the hard drive, a prompt to backup the user files before beginning the recovery is displayed. Follow any on-screen instructions.
   • If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition.
   • If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.
2. When the Recovery Manager starts, follow the instructions.

maybe is hard disk problem, try boot from cd.(check for any errors dispayed)

Some times the CAPS Lock key may be on, so please make sure that the CAPS Lock key is off.

If the issue still exists, I request you to perform the full system recovery using the recovery disks. To perform this full system recovery, you can use the recovery disks that you have created using the recovery partition.
Use the recovery discs to restore the PC by following the steps below:
1. Insert the recovery disc in the optical disc drive and start the computer.
If the computer is running, insert the recovery disc and immediately click Start and select Restart to force the computer to start from the recovery disc.
2. When prompted, Press any key to boot from CD or DVD, press any key on the keyboard.
3. Allow the recovery disc to start and load the required files while the Microsoft loading screen is displayed. It may take several minutes to load the required files.
4. When the HP Recovery Manager window displays, click Advanced options , System recovery , and then click Next to open the Recovery Manager.
5. Follow the on-screen instructions and perform the required actions.
NOTE: Do not interrupt the recovery process even though the computer may restart and the Windows desktop may display at various times.
· When prompted, follow the on-screen instructions to Backup the user files.
After performing the backup, when prompted, re-insert the recovery disc, and then click Next to continue the recovery process.
· A status box is displayed to indicate the status of the recovery and the estimated time remaining.
· If you used multiple discs when you created the personalized recovery discs, follow the prompts to remove the first disc and insert any requested discs.
6. When prompted to Insert the Supplemental driver disc , take one of the following actions:
· If you purchased a replacement recovery disc from HP, and it included a Supplemental driver disc, insert the disc and click OK or Next . The recovery program checks the supplemental disc and installs the specific needed files.
After the Supplemental files are installed, a prompt is displayed to remove the Supplemental disc and insert the original recovery disc.
· If you purchased a replacement recovery disc from HP, and it did not include a Supplemental driver disc, click Skip or Cancel . The recovery program will ignore the request and install the next file on the recovery disc.
· If you created a personal recovery disc, press Next to continue.
7. Continue following the on-screen instructions to complete the recovery process.
NOTE: If you have not created a personal recovery disc, or the recovery disc fails or become corrupted, see HP Notebook PCs - Order Recovery Discs for Vista as your notebook is preinstalled with Genuine Windows Vista Home Premium with Service Pack 1.
For detailed steps you can refer the provided web link:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00809678&product=18703
NOTE: Clicking the above link may give an error indicating that it is invalid. If this occurs, copy the link and paste it on the address bar in your browser until the complete address is displayed in the Address box.
If you do not have the recovery disks you can order these recovery disks from the local HP phone support. Please use the provided phone number to contact the local HP phone support.
Phone number: 800-474-6836

Recovering the system without using Windows

1. Disconnect all peripherals and internal non preinstalled devices from the PC, except the monitor, keyboard, and mouse.
   
2. Turn on the computer.
   
3. When the initial blue HP screen appears, press the F10 key repeatedly until a recovery menu appears. The progress indicator that first appears does not indicate that a recovery is taking place. The progress indicator represents the time before the recovery process is started.
   
4. When the Recovery screen appears, click Next, and then click Yes to perform a normal, non-destructive recovery.
   
5. To perform a destructive recovery, click Advanced, and then click Yes.
   
6. After the System Recovery is complete, and the computer starts successfully, update the computer software as follows:
   

this link is to order disk (from HP) if the 6 step do not work http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1843604