When i try to turn it on it goes to the sandisk logo then when it switches to sansa rhapsody logos the screen fades away and the player restarts? this is brand new and it just keeps restarting and restarting
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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