- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Is the paper a shade of grey with no image? or is there an image with a grey background? If there is a image with a grey background you should try a new toner module. If that doesn't resolve the issue, clean the xerographic drum, make 10 blank copies, if the cleaning doesn't resolve the issue than install a new xerographic module.
Remove the copy cartridgte and look on the right side of the machine. Clean all the contacts you see with a soft cloth, maybe lightly saturated with alcohol.
Then on the door where the copies exit, open that door, you will see a metal, sawtooth shaped piece of metal, just before the paper exits the machine on that door. Take a brusk and gently clean the black ink off that sawtooth. Normally what happens is that builds up with ink and starts to arch causing the E-5 code.
You may want to check the socket that is one the upper left portion of that door to inspect the contacts for damage.
A U4 is a fuser overtemperature.
You can hold down the "0" while powering the machine on. That will enter the machine into diagnnostics.
Next enter code 401, and press start, See of that clears the problem.
If it does. Remove the fiser and clean the buildup off the thermistor.
If it doesnt you will most likely have to replace the fuser.
×