Ink system failure

i love google.... usually:

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-C8180-Ink-System-Failure-Error-0xc-18a0005/td-p/331285

If you need further help, I’m available over the phone at https://www.6ya.com/expert/robert_beef7390c57fac0d

Their appears to be a firmware update for that printer.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00719450&lc=en&cc=us&dlc=en&product=443024&rule=44368&lang=en

here.. check this out. a solution to your problem.
These are reset instructions designed to clear most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

Semi reset
1. While your printer is on.. unplug to power cable from the printer.
2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

Full reset
1. Press & hold " * " key...(asterisk sign)
2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
3. Press "1", "2" and "3" to display Support...
4 Press ">" right arrow button and release when System Config Menu appear....then click OK
5. Press arrow key to display Hardware Failure Status...click OK....
6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
7. Press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....
8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to proceed..After this try to print...

If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

i had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.

But with some fiddling, problem now resolved. Here's what I did:

- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved

The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

Hi,

With reference to Expert Burti, he has given the solution to your problem.

"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."

With thanks from expert Burti.

Not sure how to help you. Ink failure I would think is cartridge failure. Are you original virgin cartridges or refills? I need the actual error message that the printer is giving.

ok i got it...

Press and Hold the “Print Photos” &”Red Eye Removal” buttons. Release both buttons. Display should say”Enter Special Key Combo”

Press and release in sequence”Red Eye Removal”,”Print Photos”,”Red Eye Removal”

Display should say “Support” and display the FW rev: COxxFN0723BR (or something like that)

Press and release the right arrow button until the display says “System Configuration Menu"

Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt

print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.

if this doesn't work, i'd call hp support.

ok i got it...

Press and Hold the “Print Photos” &”Red Eye Removal” buttons. Release both buttons. Display should say”Enter Special Key Combo”

Press and release in sequence”Red Eye Removal”,”Print Photos”,”Red Eye Removal”

Display should say “Support” and display the FW rev: COxxFN0723BR (or something like that)

Press and release the right arrow button until the display says “System Configuration Menu"

Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt

print a test page:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.

if this doesn't work, i'd call hp support.