I searched using https://ww
w.google.com and only found the corporate manufacturer site:
https://www.dunelm.com/product/dunelm-glass-jar-blender-duck-egg-1000120224
The return of faulty merchandise procedure is described, but involves the local store which you apparently know about.
Unfortunately, after you tried the local store, I see little alternative to either giving up and buying another model, or trying to contact the Dunelm headquarters instead of the local store to request assistance.
Customer Service
Dunelm DirectGreen Street
Radcliffe
Manchester M26 3EDTel: 0345 165 6565
General enquiries
0116 2644400
Email:
[email protected]
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