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Posted on Dec 08, 2008

Incoming calls ring on intercom rather than appropriate line.

Since trying to correct her name on her extension, a coworker does not get incoming (external) calls on appropriate lines. Incoming calls ring on her intercom line only. How can I fix? Thanks dw

1 Answer

A

Anonymous

Somehow you might have taken the lines off the extension. I would double check that under line appearance, that extension is set to "appear and ring" for each line.

  • Anonymous Sep 13, 2012

    That was it.

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How to get incoming calls to two handsets

The system should be configured so that the desired lines, whether CO or extensions, are set to "Appear and Ring" on each set.
Config... Terminals&sets... Show Set... (enter #)... Find...Line Access... Line Assignments... Show Line (enter #)... set to "Appear and Ring" on each set that needs to ring.

You can also have a line "Ring Only" without an appearance (dedicated button), in which case it will show as an intercom call.
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We have one incoming line that we don't want to ring. How do we program the Avaya System to stop ringing when a call comes in on that line?

At ext 10 or 11
press feature 00
LEFT intercom
LEFT intercom
Right intercom
enter extension number to change ringing on
the line buttons will light up if you touch the line it will change the flashing and the ring style.

Once done, press feature 00

Repeat for all phones.
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How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.

The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

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Incoming calls: When we receive an incoming call,

Extension call forwarding is controlled by a timer, and they put these things in the manual. If your CF after 2 rings is from a call to a specific extension, from that extension, dial *713 and a 2 digit number from 00-99 seconds on the intercom. Start with 18.

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Privacy

Unfortunately you cannot toggle this feature.
On extension 10 or 11
Feature 00
Left Intercom, Left Intercom, Right Intercom
Enter extension number that you don't want to ring
hit the line key until display shows No ring
To do next extension : Right Intercom and enter next extension number.
Follow same procedure for all extensions.
Feature 00 to exit programming

Let us know if you need additional assistance.
Cheers
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1answer

Incoming calls to office cause all phones to ring in classrooms

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.


Press feature "00" to logout
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Cant retrieve incoming calls from someone elses extension

Of course you picked the feature with conditions :-)

From the intercom 40 picks up any incoming call. 4* picks up trunk calls, and 41 plus ext number picks up a specific ringing phone.

The condition is that an extension can block call pickup by dialing 7201.. 7200 clears it.

Carl
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Receiver dosen't pick up line that is ringing

go to programming section 5
You want Automatic Line Selection

Press feature00
left intercom button press twice (system program)
press right intercom once (central tel program)
enter # of extension to be programmed (intercom #)
press **
press line buttons in desired order line1 line 2 etc and
end with left intercom then press**
enter feature 00 to exit programming
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Lost programing

From extension 10.
you have to set the ringing.

feat 00
left intercom twice
right intercom once
enter ext number
touch the lines util they display how you want them to ring
feat 00 when done.


To set the feature to p/u a ringing call
feat 00
left intercom twice
right intercom once.
press: ** (then press lines in order 1, 2, 3, 4, etc)
then press ** again.
feature 00

repeat both for all extensions.
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