Norstar autoattendant transfers to wrong extension on occasion.

Sounds like extension has put the phone on transfer. You can try these steps on the Extension 241 phone and see if it will correct the issue. 1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read "Intercom #:__"
4. Enter the extension number

press feature 986 and the extension number. The caller will be transfered directly to the extensions mailbox.

The display on a Nortel set will say "message for you" if there's a message in your mailbox. To access your voicemail you can press your open voicemail key if its programmed or press feature 981.If you wish to retrieve your messages remotely, call your office, when the autoattendant answers the call press ** followed by your extension number, your password then # (ex. **2231234#).

The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Call transfer on Norstar phones works by:

1. Answer call
2. Press the [Feature] [7] [0] (or simply press the [Transfer] button below phone display)
3. Dial the number where you want to transfer the call
4. Stay on line if wishing to speak to the person
   
5. Press the [Rls] button to complete the transfer

• If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
• Note: Use Link to transfer callers to a telephone number

On the newer norstar systems the T7208 and lower phones can not be used for programming.The T7316e phone has to be used for programming therefore feature 983 will only work on the T7316e set.To change local dn's you have to go into config programming and to change dn old dn then new dn.

You can transfer any incomming calls to another extension using call forward. On the set you wish to foward, either press your foward key or enter feature 4 the display should ask for an extension to send the calls to, enter receiving extension. Press your foward button or feature #4 to cancel fowarding.

If your telephone doesn't have a transfer button programmed press feature *3, the button you want the transfer button to be, and enter feature 70. While on the call press the transfer button (or press feature 70) and the extension you want to transfer to.If you want a screened transfer, wait til the extension called answers,and ask if they wish to talk to the caller on the line. if they dont, pick up the caller off hold. if they want to talk to them hang up and they'll recieve the call. If you want to blind transfer, hang up after youpress transfer and dial the extension and they'll get the call without screening.

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

i need help to get into a voicemail that we do not have the password