The fan runs fine but only one tank of water used every 4 or 5 days. Filter above water line becomes dry when fan runs a while. Can't get humidity above 28% when machine is set at 40 percent. Thanks for your help. Dale
Here is the link to the manual for the w7 - they suggest a replacement wick filter would solve the problem due to bacteria or mineral build up - i would expect this to solve your problem as the only way these wicks can not soak up the water to the top is if they are clogged or the tank is empty. try the cleaning routine on page 9 first - might be enough but the wicks probably will need replacing soon anyway. http://www.bionaire.com/manuals/W7_English.pdf Hope this helps :)
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