How to put avaya telephone on mute mode please..

TRY 27238

Hello there,

As an aside, I hope you are not referring to Voicemail which is a different thing entirely/

Avaya 9620 is an IP only Phone. This means it CAN ONLY be connected to an IP Phone system.
Excerpts from guide
'Which systems can you connect your telephone to?
This telephone is intended solely for connecting to Avaya communication servers. '
'These telephones are intended for connection to Ethernet/LAN interfaces of IP-capable Avaya telecommunications systems
and fulfill the basic requirements of Directive 1999/5/EU (R&TTE)'
'The design of these telephones makes them unsuitable for direct operation on interfaces of public telecommunications networks'

All this means is that you cannot connect your phone direct to a normal Telephone line.

Please read the beginnning of the guide here.
http://downloads.avaya.com/css/P8/documents/100077496

So , it looks to me that there used to be ONE telephone system for your two Companies and now you have split up, NO ONE appears to be taking responsibility for programming the AVAYA Phone system to which your telephone is connected. It MUST be somewhere in the building !!!
Try and find it. IT will be here that the answerphone facility is programmed....definitely NOT your phone.

Yes. Call forwarding is a feature provided by your telephone company, not a feature of any phone, and the procedure is dependent on the company. For some telephone companies, for example, you forward a call by dialing *72, waiting for a second dial tone, then dial the number to which you want calls forwarded. Please contact your telephone company for their exact procedure.

First make sure headset/handset adaptors are not plugged into the phone

Press Select
Press Mute
Dial 68 (this will show the current setting)
Press * to change the setting
When the setting is at what you want press # this will save tyhe setting and exit programming mode

Hope this helps.

1) Edit your existing 46vpnupgrade.scr file as follows. Don't forget the line at the very bottom of this document!

2) Next set your phone's GROUP back to 0 by pressing the MUTE button (just press it don't hold it down) then enter GROUP on the keypad (47687) and press #.

3) Reboot your phone and the non VPN firmware should be re-installed on the phone.

##################################################
# Release Date: August 26 , 2007
#
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
#
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252
#
#
##################################################

IF $GROUP SEQ 0 GOTO NOVPN

IF $MODEL4 SEQ 4610 goto DEFVPN4610
IF $MODEL SEQ 4620D01B goto DEFVPN4620
IF $MODEL SEQ 4621D01A goto DEFVPN4620
IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END


# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END


# END
GET 46vpnsetting.txt

# NO46xx

# NOVPN
GET 46xxupgrade.scr

Mic/hfai

Mute the speaker, mute the ringing?

To mute the microphone while on a speakerphone call press the mic/ hfai button above the speaker button. To turn the mic back on press the mic key again.

You probably need to change the text file that gives the phone its information.

Get a new 46xxsettings.txt file from the avaya website and replace the one in your directory.

Press mute reset (mute 73738)