I have replaced the hard drive in the machine, and now need to reset it. My problem is I can not access the NVRAM Reset. I have tried to: 1.) power down the machine 2.) Power up the machine. When the Xerox C2424 power on self test v4.2 displays I press the Up arrow button then press the Enter button 3.) Nothing happens 4.) Power down the machine, wait 10 seconds 5.) Power up the machine wait for the Xerox C2424 power on self test v4.2 displays I press the Down arrow button then press the Enter button 6.) Nothing happens 7.) Power down the machine, wait 10 seconds 8.) Power up the machine wait for the Xerox C2424 power on self test v4.2 displays I press the ? button then press the Enter button 9.) Nothing happens 10.) Power down the machine, wait 10 seconds 11.) Power up the machine wait for the Xerox C2424 power on self test v4.2 displays I press the system setup button then press the Enter button 12.) Nothing happens Anyone know how what I'm doing wrong or a xerox tech who knows how to remedy this ?
SOURCE: Xerox Phaser 8550dt printer
That is a known problem with the 8500 phaser family.
Contact Xerox at 1-800-835-6100, They WILL replace it for free. It is a known problem.
I really believe that display is failing. very common problem.
Just tell them the display is blank when you call. But they are faulty. Very faulty.
SOURCE: xerox phaser 8560 nvreset - how?
According to http://www.laserquipt.com/support/idx/42/615/article/-Reset-the-Printer-to-the-Factory-Defaults-NVRAM-Reset-.html (and it worked for me):
NOTE: Resetting NVRAM returns stored parameters in the image processor board NVRAMto their factory default values. The print count and the Adobe firmwareserial number are not affected by this reset. You can reset the PostScript NVRAM using the Service Tools menu or the Service Diagnostics menu.
To reset the printers NVRAM using the Service Tools menu:
NOTE: Print a Configuration Page before resetting NVRAM.
Pressand hold the [Up] arrow button on the Control Panel, and then press the[OK] button. This will automatically display the Service Tools menu onthe Display Screen.
To reset the printers NVRAM using the Control Panel:
In answer to the clarification request, I suspect they have lost the admin password. Does that help you answer the question?
SOURCE: Xerox Work Centre C2424 System Error
Hi there
I found some thing maybe do for you it may not be rhe right code you have at this moment but it come in handy for you.
31,004.40:6909: it's a mechanical initialization jam error. Pull out the paper tray to make sure it doesn't have a jam. Try also to manually feed some heavy paper or card stock through the printer to make sure the sensor in the preheater isn't stuck.
39,002.40 : DRAM test failure.
39,012.40:56208: "Cycle the power" and if that does not work replace the document feeder.
39,012.41: Document Feeder Optical Failure. Replace the document feeder.
4,0XX.6x: Process Control Software Fault.
· Reset NVRAM and then retest.
· Ensure ground integrity for the system
· Replace the EEPROM chip.
· Reboot the system.
· From the System Setup menu, go to "Information", "Troubleshooting"
· Service Tools menu.
· With the cursor at the top of the Service Tools menu, press both the Up Arrow
· and Down Arrow buttons to display the Hidden Service menu.
· Reset NVRAM is in there.
Also may be handy is this.
4,0XX.6x Process Control Software Fault
Error 04,041.66
Solution 1:
a. Reset NVRAM and then retest.
b. Ensure ground integrity for the system.
c. Replace the EEPROM chip.
d. Reboot the system.
1. From the System Setup menu, go to Information --> Troubleshooting -->
Service Tools menu.
2. With the cursor at the top of the Service Tools menu, press both the Up Arrow and Down Arrow buttons to display the Hidden Service menu.
3. Reset NVRAM is in there
Solution 2:
1. Turn the system power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display, press and hold the Back and Info buttons on the control panel.
4. Hold both buttons until the display reads “Beginning Service Mode Initialization”. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed.
Hope it will help you in some way of finding the fault.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
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Also I should add, the Xerox C2424 does NOT scroll across the screen, it is positioned in the left corner of the lcd, and that is where it stays.
Then on some of the attempts I get the error front panel will not initialize.
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