You *can* order parts from the manufacturer directly, but good luck
with that. The first time I called, and mind you their 1-800 # is a
quagmire of numeric menu selections before you ever get to talk to
someone, they said they would be happy to send me one but they were
out/backordered and that I should call back in 2 weeks. Instead of
putting me on some kind of list and sending me one when they got
more...Grrr! Then I tried calling back and made it, again, through the
menu maze only to find out they are in Eastern time. Super
frustrating!
But I also discovered that the flat head screwdriver is the best
temporary solution until I can get my hands on a replacement knob!
Postscript...I called Oster again today and they told me that I could not get a knob since that model is obsolete. But if I fax them my receipt, they will send me a newer model toaster oven. Note: the toaster oven must be less than a year old as verified by either the numbers on the prong of the plug or by your receipt. Good luck.
If anyone else wants to call Oster...the number is 800-334-0759 and dial menu numbers 1, 5, 6, 3 to get to the person who can help you with the toaster oven.
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I had the same problem with my Oster 6071 timer knob breaking off. My ghetto solution is to insert a flathead screwdriver in the **** of the metal rod that the plastic knob was attached to; you can rotate the rod to turn the oven on (must turn past 20 min) then use an alternative timer source (like a microwave) so you don't burn your food. Not sure how good this solution would work for the Temperature knob but it'd probably work for the Cooking Style knob also.
Yes YOU CAN ORDER PARTS FROM THE MAKER NO PROBLEM
FYI Oster Toaster Oven: about 18 months ago after careful consideration we purchased a counter top toaster oven for the RV from WalMart. I have a 20+ year old Oster Kitchen Center and found easy access to repair parts a couple of years ago, very pleased.
Last trip out in the RV the timer knob stripped out after what I would describe as a couple of months of light use. Google'd the model in search of a replacement knob only to find many others had "been there, done that". The model is obsolete and no service parts are available.
The Oster customer service rep seemed finished at this point and asked if there was anything else she could do for me. I asked what I, a long time Oster customer, should do with the useless oven. After repeating the question rephrased several different ways she put me on hold.
She returned several minutes later to inform me that as a "one time" courtesy Oster would replace our out of warranty oven with a current model. The replacement unit would have no warranty or support from Oster.
She supplied the model number and gave us an Order #. Looking up the model number and checking reviews I have very low expectations for the replacement. Most comment as to the poor quality and reliability of this current model.
A perfect example of a manufacturer who once produced a quality produce but now sells cheap imported disposable products.
I did 1 better... same problem btw it's the timer knob. I drilled out the knob slightly. Then took a thin strip of metal that fit in the post and bent it so it looked like an S wrapping it tightly to the post trimmed the extra metal off so it didn't overlap. put a tiny dab of gorilla glue & water onto knob sides then with needle nosed pliers I popped the metal tab into the knob and put it on toaster letting it set overnight.
when putting tab into knob align the straight line with the post indents so the knob will work the same way (there is a top & bottom so pay attention)
I have all three knobs available used.
Please contact me direct.
[email protected]
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