Do a reset on the printer. if you have a cancel and right arrow button on the printer
1. disconnect the power while the printer is on
2. press and hold the cancel and right arrow
3. while holding the buttons insert the power cable
4. release it after 30 seconds
it will reset the printer ...
after that if y0u still face the issue the printer has gone bad .. time for new printer
SOURCE: SCANNER ERROR 12
it is a physical brocken piece that supports scanner mechanism.
if you open that plate /scanner mechanism and if you drill that plastic sheet and try some manufactureed alluminium or metal projection and place it in the hole drilled by you and put washer and screew so that that supports ;the scanner mechanism and your scanner /printer works . the scanner mechanism may costs you around 3,000-00 rupees.
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