When attempting to print an id, a error message comes up that reads: "General Error : Contact technical support, quoting error 24:04".
SOURCE: the cards are sticking
Hi There,
Im_useless:
0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.
Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?
Guest:
The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.
Try to print a document again to verify that the problem is fixed.
Should the problem continue, maybe it would be best to contact Lexmark Technical Support Center to further diagnose the problem.
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i had the same problem when i used cheap cards. Use original cards
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