The Instruction Booklet for the Cuisinart CPT-180C Classic Metal 4-Slice Toaster can be found at the following link:
http://www.cuisinart.ca/pdf/ibs/en/CPT-180C_en.pdf
Not sure what you are trying to open. There is a slide out catch tray for cleaning crumbs. There is no information in the booklet that suggests a need or a way to open the toaster.
Perhpas reviewing the booklet will answer your question.
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