My N5010 dell laptop battery won't charge anymore. Could I just need a new battery, or charger, or could there be something else going on internally that I need to know about? For the most part, I

Hi Anonymous,

Request you to try following the below steps which might help:

(1)Check if the AC Adaptor gets detected in BIOS (F2 at startup).
(2)Check on the status bar for any messages like "Plugged in charging", "Not connected", etc.
(3)Try using a known good AC Adaptor and check if that helps.

Thanks and Regards.
Kiran Kumar.
#iworkfordell.

never leave your laptop on until the battery is out of charge
optimally, you can remove your battery after it's fully charged and keep your charger connected until needed.

Try another AC cord/charger with the EXACT same specs as original. Is the battery a genuine Dell battery, if not return it? Some aftermarket laptop batteries don't play well with your computer, the pin-out connections aren't correct and MAY be a fire hazard.

You say it's a new battery. Is the battery the same EXACT spec? Some aftermarket batteries don't work well with your laptop. The pin-out/connections may be incompatible. That said, in your BIOS is there a "Battery Learning" section.

This is a common problem. It may be that the charger is dammaged. these Dell chargers have a micro thin communication cable in them that tell the charger to charge the battery. this micro thin cable can often break. Its use it to prevent the laptop battery from over charging, but if it breaks or becomed broken inside tha charger cable, then the laptop simply won't get the charge signal and the battery won't charge. If this is the case, then you will need to replace the charger with another Dell charger compatible with your laptop

Dear Mathew,

You should you Dell Utility and it has the function called Dell Battery Metter, it can enable or disable charging

If your battery will not charge, you need to run a test on some components on the laptop. The battery, the charger and the laptop itself. Once you detect the faulty conponent then you replace it with a new one.

To test the battery:
1.Power off the laptop,
2.Take out the battery,
3.Insert it in another laptop,
4.Check of it will charge,

If the battery holds a charge there, then it means the problem is not from the battery, but if it does not hold a charge, then it means the battery is defective and need to be replaced with a new one.

To test the charger:
1.Unplug the charger from the present laptop,
2.Connect it to another laptop to see if it will charge.

If it charges the laptop, then it means the charger is alright, and if it does not charge the laptop, then it means the charger is bad and need to be replaced.

To test the laptop:
1.Turn off the laptop,
2.Disconnect your present charger,
3.Remove your present battery pack,
4.Insert a well tested battery into the laptop,
5.Connect a well tested charger to the laptop.

If it powers on, then it and charges, then it means the laptop is working fine, but if it does not charge, then it means the connection port of the laptop is bad.Hope this information was helpful.

Dell XPS 15 AC Adapter Charger

The laptop battery more than likely needs to be replaced, go to www.ebay.com Type make and model of laptop, refine search to battery, get genuine for best results.

Great story, but I feel your pain. There are so many times people think that just because they bought it new it works. Not true at all.

This appears to be a common problem. Sounds like the current is not being shared while in use. If you know the battery to be good, I'd check the output voltage of the charger 1st and see it is putting out the right voltage. The chargers for the Mini series are weird, so may be worthwhile borrowing another charger to eliminate it from the problems.

After that... you may need to get the laptop checked by Dell