This was a used machine and we had to have a service tech out to replace so things, but he got the heads working and it was printing ok until we had to leave it sitting for a few weeks.
Your print head dry out, cause is: no use! you should detach the tube between the pump and the caps, the one of magenta and yellow, insert a seringe in the tube (that comes from the cap) and suck some cc´s of ink, .then atatch the tube again and run one or two powerful cleanings, then run the test. A smart advise is: never turn off the machine in the main power, the machine when in stand by, does automatic a check and a cleaning process from time to time if needed.
Lexmark recognizes that some of our inkjet all-in-one customers
may be experiencing issues with their print quality. We take our customer user
experience very seriously, and we strive to ensure that each time a customer
prints using a Lexmark device the page is crisp, clear and up to the highest
standards.
However, if your device is displaying a 'printhead error' on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275 or point your browser to http://bit.ly/lFKDzs for online technical assistance.
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