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Hello,
There is no height adjustment, though you may want to check the wheels/rollers for hair and debris that may keep them from rolling well. If the wheels/rollers don't spin freely by hand, then you'll have to clean them.
This is a little joke that Hoover has played, and for some reason no one else has explained it. (One answer hints at it, but doesn't explain at all.) The height adjuster does NOT operate when the vacuum is in the upright & locked position. The tabs for the adjuster won't go into the holes above them until the vacuum is unlocked and at a slight angle. You can just install the height adjuster wheel assembly in the locked position, replace the lower cover, and voila! you will be able to adjust the height with the vacuum angled as it is for use. That's an hour of my life I won't get back!
Manual says to tilt the vacuum back so the front wheels are off the ground (unit turned off of course) and make the adjustment. May take some back-and-forth force, but should adjust. If not, then something is jamming the switch.
I think we got this figured out . . . . the height adjustment doesn't work when the vacuum is UPRIGHT, but when you disengage and lower the handle the plastic that is blocking the wheels from receding will rotate and then it can receive the plastic on the "top" of the wheel assembly. Try it and I think you will find that it works. I thought it was the wheels that were keeping the vacuum from working well, but that's not the case. Still don't know why it's gone to heck in 9 months.
In addition to the tab that contacts the bottom of the slider, there are 2 protusions on the adjustable wheel plate that move through holes in the housing, but only when the handle is tilted to begin vacuuming. The wheel plate has a spring that forces the tab against the slider. As the handle is moved to the upright position, the protusions move back through the holes, taking the tab away from the slider and the wheel plate locks in its highest position. Therefore, the position of the slider has no effect while the handle is upright and locked. Hope this helps.
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