Extension says phone is busy when it is not being used

When you call an internal extension and the extension is either busy or ringing, you can invoke the Ring Again (Call Back) feature. If Ring Again is activated when the dialed extension is ringing, you will be notified when there is activity on the phone and the phone becomes idle. You cannot use this feature on outside lines, and while your phone is idle.

unplug all the phones in the house, or go out to the NID (network interface device) on the outside and disconnect the "line" from the "network". It should have a standard modular plug. You should be able to plug a regular phone into that jack and see if the line has cleared. Chances are there's a phone in the house that's partially off-hook.

You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

There are three types of CALL FORWARDING:

1. All Calls: Means all of your calls will be diverted to another extension


Go On Hook+ Press 711 +Ext. No. + # then go Off Hook

2. Busy/No Answer: Means when your extension is Busy the call diverted to another extension.

Go On Hook +Press 712 + Ext. No. + # then go Off Hook

3. To Oustide CO Line: All calls will be diverted to Outside Line (eg. Mobile Phone/Home Phone)

Go On Hook + 713 + 9 + Number + # + Go Off Hook

It doesn't exactly work that way, but you can program the extensions back under the buttons. Pick a button that you want to save an extension under and press FEAT *2 the button and dial the 2 or 3 digit extension number. Now the button monitors the status of the extension. It will light whether it's in DND, or busy on an outside or internal call.

Carl

With one CO line you can only make or receive one external call at a time. You can have extensions connected on intercom calls, but once your CO line is in use, anyone calling in will get a busy signal, as will anyone in the office trying to make an outside call. You'll need additional CO lines if you want to have several outside calls going on at once.

courtney,

Unfortunately if the receptionist is using priority call (f69) there's not much you can do. Priority call is an administrator programmed function that overrides when your on a call and when the set is in do not disturb. Maybe bribing the receptionist might be in order.

That's what happens when you plug in the system and don't program it. You need to review ICD groups.

By default, the phone connected to the first extension is the master phone and the only phone that rings.

Carl

to prove circuit is okay you need to swap phones

It probably is the phone extension line (from the wall)
to the phone.

Again you need to test phones using a known working phone cord. When you rule out the circuit and line cord then you can only point to the phone itself or the demarc point.

GL

If the person you are trying to reach is speaking to another internal extension, none of the outside lines will show in use. If their phone is not Call-Forwarded to any other extension (i.e. second extension or VM), you will get a busy.