First of all; Do you have the user guide manual? If not you can download it for free at...www.static.tigerdirect.com/pdf/panasonic_kxtg10325_manual.pdf
This manual addresses handset kx-tga 101s.
The unit lets you know when you have new voice mail, in the following ways; "new voice mail" is displayed on the handset; The message indicator, on the handset, flashes slowly if message alert is on. In order to listen to your voice mail messages, you must dial the telephone service providers voice mail access number. If the handset still indicates messages that have been listened to turn it off by pressing and holding "CLEAR" until handset beeps.
Do you subscribe to a service package that includes voice mail? If so, to use that service turn off the answering machine; And use the instructions provided by your service provider. If you want to use the answering system, call your service provider to deactivate your voice mail service. If service provider cannot do this then set the answering system "RING COUNT" so the system answers calls before voice mail. Check with your service provider to find out what the ring count of the voice mail service is , then make the answering system ring count so it answers first.
Let me know if this answered your question.
FixYa
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