I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the control panel as if something is trying to connect but it doesn't and that's when the error signal comes on.

I have the same exact problem as Happymail, I keep getting the door lock error and F11 (which i have read means power failure) and the clicking noise .$800 in just the last 6 months to get this washer working to no avail. Just had the lock fixed again last week for $145 and it won't work again. I bought this machine brand new from Sears 3 years ago. The are a joke and so are all of their appliances which we bought many at the same time as the washer. I have the same exact problem as Happymail, I keep getting the door lock error and F11 (which i have read means power failure) and the clicking noise .$800 in just the last 6 months to get this washer working to no avail. Just had the lock fixed again last week for $145 and it won't work again. I bought this machine brand new from Sears 3 years ago. The are a joke and so are all of their appliances which we bought many at the same time as the washer.

I have had my washer for almost 5 years. Its worked fine till 6 months ago. f11 code all the time several restarts to finish load. I did purchase the 5 year warranty, and sears has been out 3 times in the last 5 months. They never fixed the problem. Every time they came out the said there was a loose plug at best, tested the load, "unloaded", and claimed it was fixed. I said it wasnt the 2nd and 3rd time, and that they hadn't tested it with a load. I have now scheduled my next service call and will be writing the better business bureau. Maybe they should use "duct tape" if they can't get the plug to stay. I wonder why the plug stayed for the previous 4 years? go figure. Make sure they use duct tape when the "fix" it. I have had my washer for almost 5 years. Its worked fine till 6 months ago. f11 code all the time several restarts to finish load. I did purchase the 5 year warranty, and sears has been out 3 times in the last 5 months. They never fixed the problem. Every time they came out the said there was a loose plug at best, tested the load, "unloaded", and claimed it was fixed. I said it wasnt the 2nd and 3rd time, and that they hadn't tested it with a load. I have now scheduled my next service call and will be writing the better business bureau. Maybe they should use "duct tape" if they can't get the plug to stay. I wonder why the plug stayed for the previous 4 years? go figure. Make sure they use duct tape when the "fix" it.