Rio Carbon I have had my Rio Carbon for some time, A couple of weeks ago when booting the system (turning it on) it started out OK with the RIO on the screen but would not boot. On the screen on the left side is oneword "upgrader" all in lower case, just below the middle of the screen. I reset the system and it booted. Now resetting does not work. it goes through the part where RIO comes on the screen then after a little while the word upgrader comes on. I can shut the machine off using the on/off button when I turn it back on same thing happens. If you know a way out of this let me know.

Hello,
Try to transfer the tracks from the explorer.
1 Connect the Rio Carbon to a computer using the supplied USB cable.
2 Double-click My Computer on the Windows Desktop or in the Start Menu.
3 Locate MP3 or WMA audio files on the computer.
4 Highlight files and/or folders to transfer to the Rio Carbon.
5 Click Edit.
6 Click Copy.
7 Double-click My Computer on the Windows Desktop or in the Start Menu to open another window.
8 In the new window, locate the Rio Carbon (X:) icon that is associated with the Rio Carbon. (X equals the drive
letter assigned to the Rio Carbon.)
9 Double-click Rio Carbon (X:).
10Click Edit.
11Click Paste.

http://www.digitalnetworksna.com/support/rio/product.asp?prodID=215

Go here and download the firmware.

First Reset your player, Do not turn back on. Plug it into your usb cable. Download your updates then run them.

Do not touch your player till your done.

It worked for me. Right now it started to charge. I

I went here for a solution. Then ended up providing one. He he he. Good Luck.

Sorry, Rio kinda went bust some time ago so to my knowledge there isn't anywhere that does repairs anymore.

See: Replace broken scroll wheel on Rio carbon for help on how to DIY.

Hope this helps,

Mowcius

Try accessing the rio's hard drive through my computer to see if it can find the songs: they will be in a folder aptly called music within your rio carbon.

If this doesn't help then if it is picked up via my computer you could try wiping and rebooting your rio, read:
http://www.fixya.com/support/r601327-wipe_reboot_rio_carbon

You may have to change the firmware for the rio carbon pearl but this is easy to find on their website.

Hope this helps,

Mowcius

Make sure it's charge up, then use a paperclip to 'reboot' it.
Do not stick it in the front 'pinhole' because that is the mic.
The hole you want is on the top of the unit, to the right of center.
My Carbon has locked up a couple times while playing, and that clears it up.

~fz

Hi Allyson,
This is a problem which I have encountered alot with my Rio Carbon.
A solution which always works for me is to hold the player face down in my left hand and then slap the back of it with my right palm a little harder than I would if I was winding a baby.
Best wishes, I hope this works for you as it does for me.

It sounds like there is a problem with the device firmware..update the device firmware and that should solve the problem you are having...

Go to Main Menu -> Settings -> Advanced -> Transfer Mode and select MSC. Worked for me.

Hi Linda, Your Rio Carbon is telling you that something is messed with its firmware and it can be resolved with an upgrade. You have to determine the exact model of your unit and download the firmware from http://www.digitalnetworksna.com/support/rio/. Again you must choose the exact model. There are two ways of updating firmware updater or internet updater. complete instructions are also available. further you would need to connect your Rio to a PC to perform the upgrade. Good luck and pls post back should you need further information. Kind regards.

first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online. Second, this might be the problem: The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio Carbon in MSC mode. Last, "..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system. If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."