In our office we have NEC Dterm80 phones with Elitemail Voicemail and now that we have new employees we need to change the voicemail greeting but in order to do so we need new passwords because our previous employees did not give us their passwords for our future employees. How can we change these passwords without knowing the previous ones??
Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.
There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.
got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.
Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.
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Is the system manager mailbox the office mailbox? I have tried and it doesn't work, any other suggestions?
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