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Hardware failure - the scanner reading head (the one that detects the image) has failed.
This is terminal since it will be cheaper just to buy a new one than to replace the head.
Yes, the scanner program is telling you the next step and that is to uninstall the software and the device and to reinstall it by using the installation CD.
call the HP solution center. The 1-800 phone number is is on their website.
They will walk u through the whole process of connections as well as software install and resolve your issue by phone.
Don't worry its free support for your HP products for life.
Goodluck and let me know how it turns out.
It may happen if you are using HP Scanjet 5590 scnaner on windows XP. I suggest you to completely uninstlal the scanner software and then install the version 9.0 from the below link. It is the updated version for Vista but work on XP system..
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