Bought a new laptop. Installed my 1 year old HP Color LaserJet 3550 using the software supplied. The printer does not now automatically source paper from the storage tray I have to press the green "tick" button on the machine to make it print from the storage tray. Didn't have this problem until I changed laptops and I've uninstalled and installed the software 6 times but still no luck. Any answers guys..please!!
When faced with a 59.99 error, we have found additional
ways to solve the issue since the service manual was written.
Error:
59.99.00
Description:
An error occurred in the secondary transfer engaging
mechanism.
Solution
Follow the troubleshooting steps below:
Fuser seated improperly. Reseat the fuser.
NOTE: You may hear grinding
sounds from the right, rear of the printer associated with this specific failure
also.
Faulty secondary transfer engagement sensor. Replace the
secondary transfer engagement sensor. (PS16, part of paper pickup/feed
assembly)
Faulty secondary transfer engaging solenoid. Replace the
secondary transfer engaging solenoid. (SL4, part of paper pickup/feed
assembly)
Faulty feed motor. Replace the feed motor. (M1)
Faulty DC controller PCB. Replace the DC controller
PCB.
If the 59.99 error only occurred after removing and
reinstalling the paper pickup/feed assembly, what may have happened is that the
secondary transfer engaging solenoid SL4 may have become dislocated. See figure
below. Verify position of tab on top of solenoid.
Figure (See Link) Pickup/Feed Assm -
RM1-0765-070CN).(Includes solenoid & sensor) DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550 Primary Transfer Roller Engaging Motor (M-5) RK2-0139 Drum Motor (M-3) RM1-0733Drum
motor - Provides power to turn cartridge drums Delivery Motor (M-2)
RK2-0138 Feed Motor (M-1) - RK2-0137 Located on lower left front of
main right side plate assembly Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly) Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN Formatter Assembly Q1319-67903
h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
Parts associated with this fix:
Parts sources:
http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog)
http://www.feedroller.com/Store/clj3500.php (Parts Vender)
http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender)
HP Customer: To order HP computer parts and printer parts by phone please call
1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
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