Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

2 Answers

Saeco Vienna superautomatica won't dump grounds puck into dump box

My machine brews fine but at the end of the cycle when the brew group should be tossing the puck into the dump box, the gear lets out a LOUD clank-clank-clank and I have to pull the power cord to stop it. I can remove the brew group, dislodge the puck, then reset the gear but this keeps happening. What needs fixing? Thank you!

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  • Saeco Expert
  • 151 Answers

Hi,
You have a problem with gearbox. It moving the Brew unit

Posted on Dec 20, 2017

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  • Expert
  • 75 Answers

This needs looking at by a Saeco repair shop - the brew unit travels in a distinct 'pathway' from being empty, to filled, to coffee being tamped, then to being emptied. Yours is obviously not working as intended.
It may be the brew unit needs lubricating ( NOT OIL) or it may be the gear system that drives the brew units movements that needs attention.
Cheers
Mike.

Posted on Dec 11, 2017

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Posted on Jan 02, 2017

JohnnyBeans
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SOURCE: vienna deluxe can't get dump box back in - brew group flap in the way

Leave the dump box out. Use a spoon to hit the switch where the dump box would normally hit. Hold the switch until the flap is no longer in the way then replace the dump box.

Espresso Machine Service
www.cerinicoffee.com

Posted on Nov 24, 2007

WaltK
  • 2 Answers

SOURCE: Saeco Vienna gear jammed

This has happened to me. If the problem is the brew group gear is in the wrong position, you can manipulate the brew group until it matches up with the drive gear in the machine. You'll know it matches if you can insert the brew group back in the machine full until it clicks.

Posted on Dec 08, 2007

  • 40 Answers

SOURCE: Saeco Vienna Digital Expresso Maker - brew group will not line up to fit back into espresso machine

Could be a number of reasons. If you "hear" the brew group moving in one direction, stop and then move again, then the microswitches are o.k. If the sound of the movement is low and/or slow ( slower that normal), the CPU/power board may be bad and needs to be replace. If the movement is as before (same sound and movement) but not lining up, perhaps the brew drive motor is bad.
To remedy this situation, an authorized SAECO Service Center would have to open your machine and replace damaged components. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com

Posted on Jun 19, 2008

  • 1089 Answers

SOURCE: need to take out brew group jammed

Hi
Look on the left side where the box should be. In the left side towards the botton there is a long opening. Take plastic knife and slide it in while the machine is on and blinking and see if the brew unit will cycle. The drip tray has to be in for this to work. There is a metal bar that has to be pushed toward the rear of the machine to cycle the brew unit.

Posted on May 22, 2009

  • 1089 Answers

SOURCE: Saeco Vienna grinds too much coffee.

Hi
If you have the Delux or Digital there are 2 knobs in the bean hopper. Turn the small knob back 1 mark and see if that will help.

Posted on Jul 12, 2009

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Hi
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Have a nice day
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Vienna deluxe can't get dump box back in - brew group flap in the way


Leave the dump box out. Use a spoon to hit the switch where the dump box would normally hit. Hold the switch until the flap is no longer in the way then replace the dump box.

Espresso Machine Service
www.cerinicoffee.com

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